The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
Search the VMware Knowledge Base (KB)
View by Article ID
Manually purging the Zimbra Mailbox Dumpster fails with errors (2036112)
Symptoms
Installing or upgrading to Zimbra Collaboration Server 8.0.x, manually purging a mailbox dumpster using command syntax from Zimbra Collaboration Server 7.x fails with errors:
zmmailbox -z -m user@domain.com mailbox: user@domain.com, size: 29.96 GB, messages: 1493485, unread: 819934 authenticated as user@domain.com mbox user@domain.com> emptyDumpster ERROR: service.PERM_DENIED (permission denied: only admins can delete from dumpster)
zmsoap -z -m user@domain.com EmptyDumpsterRequest ERROR: service.PERM_DENIED (permission denied: only admins can delete from dumpster)
The command exits in error and does not remove dumpster items.
Cause
The syntax of the zmmailbox and zmsoap commands to manually remove dumpster items have changed in Zimbra Zimbra Collaboration Server 8.0.x.
Resolution
To resolve this issue, you must use the -A or --admin-priv flag with zmmailbox and zmsoap to execute the request with admin privileges.
A request like EmptyDumpsterRequest requires admin privileges (i.e. - an admin token), even though it is executed under the context of the mailbox.
zmmailbox -z -A -m user@domain.com emptyDumpster
or
zmsoap -z -A -m user@domain.com EmptyDumpsterRequest
