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Process updates and changes for DynamicOps vCenter Cloud Automation Center Support (2036022)

Purpose

This article provides information on process changes for DynamicOps Support and any potential impact.

Resolution

Dynamic Ops Support Process Changes

On July 23, 2012, VMware acquired DynamicOps, Inc., a company that specializes in cloud automation across heterogeneous cloud resources, virtualization platforms, and physical infrastructure.
 
Following this acquisition, effective October 1, 2012, VMware transitioned some of the DynamicOps systems and processes to VMware.
 

Important Information About Emails You Will Receive

 
New orders and renewals that are purchased on October 1, 2012 or later trigger the following emails from VMware.
 
Note: You should retain all emails you receive for reference if and when you engage VMware Technical Support.
 

  • VMware Order Confirmation email

    • This email contains details about the type and number of licenses you purchased and their associated support plans.

      Note: VMware has modified the packaging of this product, so you may not see an exact match of the original product descriptions, SKUs, or license metric types.

  • VMware Product Licensing detail

    • The VMware Order Confirmation email contains license compliance key(s) for VMware vCloud Automation Center. Action from you is not required at this time.

      Note: This email is for your reference and should be retained for your records.

  • VMware Support and Subscription Confirmation email

    • This email contains details about the type and number of licenses that you own and their associated support plans.

      Note: You may not see an exact match of the original product descriptions, SKUs, or license metric types, because VMware has modified the packaging of this product.

  • VMware Fulfillment Notification email

    • This email contains your new license file, license access credentials, and support log in credentials. Retain this information to redeem your software and to access the support Self-Service Portal.

Downloading Software

VMware Cloud Automation Center 5.1 and later

Starting with version 5.1 release, if your support and subscription contract is active, you can obtain the latest upgrades, updates, patches, and product documentation at the Support & Downloads site.
 

Dynamic Ops / VMware vCloud Automation Center 4.5.x

After October 1, 2012, if your support and Subscription contract is active, you can obtain your upgrades, updates, and patches for the current releases of Dynamic Ops/VMware vCloud Automation Center products from a VMware FTP site. 
 
Your software and product documentation can be downloaded by clicking on the links below:
 
File name: DCAC45(4.5.0.81).zip
File size: 236.70 MB
 
File name: DCAC_4.5_Documentation.zip
File size: 5.04 MB
 
 
When you install a new instance of VMware vCloud Automation Center, the installer:
  1. Asks for a path or a license file.
  2. Validates the path or license file.
  3. Renames it to lic.xml.
  4. Places it in the root vCAC folder. By default, this folder is at C:\Program Files\DynamicOps\DCAC Server\LIC.XML. If you replace an expired license, you must name it lic.xml and must manually place it in the root vCAC directory.

Applying Licensing Key(s) for VMware vCloud Automation Center 4.5.x and 5.1.x

To activate your license key for VMware vCloud Automation Center 4.5.x and 5.1.x: 
  1. Stop the manager service.
  2. Copy the new license file into the DCAC root directory.
  3. Rename it lic.xml.
  4. Restart the manager service.
  5. Issue an iisreset command in a command window.
You should now be using the new license.
 
 

Contacting VMware Technical Support

Beginning November 15, 2012 at 1 pm PST, customers with Production Support and Subscription contracts are now able to contact VMware Technical Support.
 

Before You Begin

My VMware provides an account-based view of license keys, Support Requests, contacts, and other information in a single place.
 
Create a My VMware profile so that your Super User associates you with the correct account and assigns the appropriate permissions. 
 
After you have created a profile and have the appropriate permissions assigned by your Super User for folders in an account, you can file a Support Request.
 
For more information about My VMware, see the My VMware FAQ.
 

Submitting a Support Request

You can reach VMware Support via the Get Support page, or by telephone.

VMware Support Contact Information

United States and Canada
  • 1-877-4VMWARE (1-877-486-9273), or 1-650-475-5345 (choose Licensing or Support)
 
For Global toll free numbers, see http://www.vmware.com/support/phone_support.html.
 
 
 
 
 
 
 
 
 
 
 


 
 
 

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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