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vCenter Orchestrator might not work properly because of time synchronization issues (2035946)

If the time on the Orchestrator server and Orchestrator client machines is not synchronized, a number of issues might occur.

The issues that you might encounter include:

The inventory does not get updated for workflows that are creating new objects in it.
Imported workflows return an incorrect error message that library workflows are missing when the workflows are present.
System.log does not display any messages in the Orchestrator client.

Synchronize the time on the virtual machines on which the Orchestrator server and Orchestrator client instances are installed.

To synchronize the time by using the vSphere Client:

Configure all your ESXi servers to synchronize with the NTP server.
1. In the vSphere Client, select the ESXi host, click the Configuration tab, click Time Configuration, and click the Properties link.
2. Select the NTP Client Enabled check box.
3. Click Options and select Start and stop with host as a Startup Policy.
4. In the left pane, click NTP Settings and add all your NTP servers.
5. Select the Restart service to apply changes check box and click OK.
6. In the Time Configuration dialog box, verify that the time and date correspond to the real time, and click OK.
Synchronize the time on all your virtual machines.
1. In the vSphere Client, right-click a virtual machine and select Edit Settings.
2. On the Options tab, click VMware Tools and select the Synchronize guest time with host check box.
3. Click OK.

To synchronize the time by using the vSphere Web Client:

Configure all your ESXi servers to synchronize with the NTP server.
1. In the vSphere Web Client, select the ESXi host, click the Manage tab, click Time Configuration, and click the Edit link.
2. Select Use Network Time Protocol (Enable NTP client).
3. From the NTP Service Startup Policy drop-down menu, select Start and stop with host.
4. In the NTP Servers text box, add all your NTP servers.
5. Click Start or Restart to update the NTP service settings.
6. Click OK.
Synchronize the time on all your virtual machines.
1. In the vSphere Web Client, right-click a virtual machine and select Edit Settings.
2. On the VM Options tab, click VMware Tools and select the Synchronize guest time with host check box.
3. Click OK.

For more information about synchronizing, see the following KB articles:

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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