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Full disk on vCloud Networking and Security 5.1 (Edge component) fails with error: VIX_E_DISK_FULL (2035939)

Symptoms

The vCloud Networking and Security 5.1 release can go into an Edge disk full state approximately 14 days after the first edge is deployed. At this time, you experience these symptoms: 
  • In vCloud Director, attempting a reconfig fails with this error: 

    VIX_E_DISK_FULL 

  • In vCloud Director, when looking at Edge Gateways, you receive this error:

    Edge VM backing the edge gateway is unreachable

  • If an edge is stuck with a VIX_E_DISK_FULL error, it can be reinstalled either from VMware vCloud Director or VMware vShield Manager.
 
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Purpose

This article provides information on the failure of configurations on vShield Edge 5.1.0 as a result of VIX_E_DISK_FULL error .

Resolution

To resolve this issue, upgrade to the vCloud Networking and Security 5.1.1 release. 
 
If you have deployed an edge, run the script below before the 14 days expire (beginning from the time the edge is deployed).
 
Notes:
  • This script must run every 14 days. However, it is not necessary once you upgrade to vCloud Networking and Security 5.1.1.
  • The script is attached to this article (below). 

Running the script

The attached script must run to redeploy compact edges. Compact edges are vulnerable to a disk full issue approximately 14 days after initial deployment. It must run every two (2) weeks to avoid the disk full condition.
 
This temporary workaround provides customers with a small window before scheduling an upgrade to the vCloud Networking and Security 5.1.1 release.
 
It is possible that large edges may also fail with a disk full error (which would only occur two (2) months after the large edge is deployed.

Note: You must upgrade to the vCloud Networking and Security 5.1.1. release as soon as possible.
 
The attached script is a shell script and must run from a machine that runs the Bash Unix shell which has cURL installed.
 
Syntax

./redeployAllCompactEdges.sh <vSM_IP> <vSM_user> <vSM_passwd> [<Parallel_re-deployments>]

Where:
  •  vSM_IP = vShield Manager IP address
  • vSM_user = vShield Manager admin user name
  • vSM_passwd = vShield Manager admin password
  • Parallel_re-deployments = By default, this script redeploys all compact vShield Edges in a serial fashion. Use this parameter to change this behavior to a parallel deployment by specifying the number of concurrent vShield Edges that should be redeployed. The number can be 1 to 10.

This example redeploys four (4) vShield Edges in parallel:

./redeployAllCompactEdges.sh 10.112.199.69 admin vsmpassword 4
 
 
 

Impact/Risks

Once the disk full state occurs, the appliance continues to run headless and provide protection. However, any vShield Edge configuration change within VMware vShield Manager results in a VIX_E_DISK FULL error.

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