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Resetting an expired password in VMware Single Sign On (SSO) (2035864)

Details

  • Single Sign On account passwords expire after 365 days, including the password for admin@system-domain.
  • In vSphere 5.1, you see this error on a login attempt with an expired password:

    Web Client: "provided credentials are not valid"
  • In the vsphere_client_virgo.log, you see the following error:

    SOAP fault javax.xml.ws.soap.SOAPFaultException: Authentication failed





Solution

vCenter Single Sign On administrator users can change expired passwords for System-Domain users. Request that an administrator resets your password.

If you are a Single Sign On administrator user, use the ssopass command-line tool to reset the password.

On the vCenter Server windows host:
  1. Open a command prompt and navigate to this directory:

    C:\Program Files\VMware\Infrastructure\SSOServer\ssolscli
  2. Run the following command:

    ssopass <username>
  3. Type your current password, even if it is expired. 
  4. Type the new password, and then type it again to confirm. 
From the vCenter Server Appliance (VCSA):
  1. Log in to the vCenter Server Appliance as root.

    Note: The default password is vmware.
  2. Navigate to this directory:

    /usr/lib/vmware-sso/bin
  3. Run this command:

    ./ssopass <username>
  4. Type the current password for the user, even if it is expired.
  5. Type the new password, and then type it again to confirm. 

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