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vSphere 5.1 Single Sign On (SSO) installation fails with error: Error 29133. Administrator login error. (2035820)

Symptoms

  • vSphere 5.1 Single Sign On (SSO) installation fails with error:

    Error 29133. Administrator login error.

  • SSO installation could also fail with error:

    Error 29158.Node package creation error.

  • vminst.log displays errors similar to:

    VMware Single Sign On-build-797273: 09/15/12 16:39:07 Begin Logging
    VMware Single Sign On-build-797273: 09/15/12 16:39:07 --- CA exec: VMExecuteSSOCommand
    VMware Single Sign On-build-797273: 09/15/12 16:39:07 Found "C:\Program Files\VMware\Infrastructure\SSOServer\utils\rsautil.cmd"
    VMware Single Sign On-build-797273: 09/15/12 16:39:07 Performing Discovery Identity Sources operation
    VMware Single Sign On-build-797273: 09/15/12 16:39:07 COMMAND USED: -S configure-riat --verbose -a discover-is --user admin --password *****
    VMware Single Sign On-build-797273: 09/15/12 16:39:07 GetPath::File: C:\Program Files\VMware\Infrastructure\SSOServer\utils\rsautil.cmd
    VMware Single Sign On-build-797273: 09/15/12 16:39:07 GetPath::done Res: C:\Program Files\VMware\Infrastructure\SSOServer\utils
    VMware Single Sign On-build-797273: 09/15/12 16:39:07 ShellExecuteA
    VMware Single Sign On-build-797273: 09/15/12 16:39:07 ShellExecuteA::File: C:\Program Files\VMware\Infrastructure\SSOServer\utils\rsautil.cmd Len: 66
    VMware Single Sign On-build-797273: 09/15/12 16:39:07 ShellExecuteA::Params Len: 78
    VMware Single Sign On-build-797273: 09/15/12 16:39:07 ShellExecuteA::ShellExecuteEx Res: 1
    VMware Single Sign On-build-797273: 09/15/12 16:39:07 ShellExecuteA::Process: 860
    VMware Single Sign On-build-797273: 09/15/12 16:39:07 ShellExecuteA::done Res: 0
    VMware Single Sign On-build-797273: 09/15/12 16:39:07 ShellExecuteWait::Execute Res: 0
    VMware Single Sign On-build-797273: 09/15/12 16:39:10 ShellExecuteWait::WAIT_OBJECT_0
    VMware Single Sign On-build-797273: 09/15/12 16:39:10 ShellExecuteWait::GetExitCodeProcess Process: 860 ExitCode: 33 Res: 1
    VMware Single Sign On-build-797273: 09/15/12 16:39:10 ShellExecuteWait::done (wait) Res: 33
    VMware Single Sign On-build-797273: 09/15/12 16:39:10 RunSSOCommand:: error code returned is 33 while launching C:\Program Files\VMware\Infrastructure\SSOServer\utils\rsautil.cmd
    VMware Single Sign On-build-797273: 09/15/12 16:39:10 Posting error message 29133

  • In the sso_install_dir\utils\logs\install.log file, you see errors similar to:

    <vCenter Server Name> ERROR: Unable to generate HA node package: Failed to initialize crypto.
    com.rsa.tools.common.action.exception.CLUExitException: Unable to generate HA node package: Failed to initialize crypto.
      ...
        Caused by: java.security.spec.InvalidKeySpecException: Password is not ASCII

        Purpose

        This article provides information on assisting the Tech Support organization and customers who experience the symptoms above during a Single Sign On (SSO) installation.

        Cause

        This error can be caused by the use of the following special characters in the Single Sign On (SSO) administrators password:

        • ^
        • *
        • $
        • ;
        • "
        • )
        • <
        • >
        • &
        • |
        • In some cases a trailing " " space will also cause this issue.

        Resolution

        This is a known issue in vCenter Server 5.1.
         
        To work around this issue, avoid using special characters in the password.

        Note: The password must have at least eight characters, at least one lowercase character, one uppercase character, one number, and one special character.
         
        For more information, see the vSphere Upgrade Guide.

        Additional Information

        To be alerted when this article is updated, click Subscribe to Document in the Actions box.

        See Also

        Update History

        10/24/2012 - Added the following characters, ), <, >, &, |

        Request a Product Feature

        To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

        Feedback

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