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Creating a quiesced snapshot in Windows 2008 and Windows 2008 R2 fails with the error: Snapshot guest failed (2034002)

Symptoms

  • Cannot create a quiesced snapshot in Windows 2008 and Windows 2008 R2
  • Attempting to backup or create a manual snapshot using the Quiesce guest file system option fails
  • You see the error:

    Snapshot guest failed: Failed to quiesce the virtual machine.

  • In the vmware.log file, you see entries similar to:

    2012-08-08T11:48:05.942Z| vcpu-0| SnapshotVMXTakeSnapshotComplete done with snapshot 'Test2': 9
    2012-08-08T11:48:05.942Z| vcpu-0| SnapshotVMXTakeSnapshotComplete: Snapshot 9 failed: Failed to quiesce the virtual machine. (40).

  • In the hostd.log file, you see entries similar to:

    2012-08-08T11:31:23.530Z [238B3B90 info 'vm:/vmfs/volumes/4d343ec0-b343f05f-79c4-002655db062e/WDELUH4295350/WDELUH4295350.vmx' opID=96428038-0000031F-fc] Snapshot guest failed: Failed to quiesce the virtual machine.
    2012-08-08T11:31:23.531Z [238B3B90 info 'vm:/vmfs/volumes/4d343ec0-b343f05f-79c4-002655db062e/WDELUH4295350/WDELUH4295350.vmx' opID=96428038-0000031F-fc] Snapshot guest failed: Error: (13023) Failed to quiesce the virtual machine.
    2012-08-08T11:31:23.531Z [238B3B90 info 'vm:/vmfs/volumes/4d343ec0-b343f05f-79c4-002655db062e/WDELUH4295350/WDELUH4295350.vmx' opID=96428038-0000031F-fc] Quiesced guest snapshot failed.

  • In the vpxa.log file, you see entries similar to:

    2012-08-08T11:31:23.682Z [FFE3DB90 info 'Default' opID=96428038-0000031F-fc] [VpxLRO] -- ERROR task-11629 --  -- vpxapi.VpxaService.createSnapshot: vim.fault.ApplicationQuiesceFault:
    --> Result:
    --> (vim.fault.ApplicationQuiesceFault) {
    -->    dynamicType = <unset>,
    -->    faultCause = (vmodl.MethodFault) null,
    -->    msg = "An error occurred while quiescing the virtual machine. See the virtual machine's event log for details.",
    --> }
    --> Args:
    -->
    --> Arg vmid:
    --> 8
    --> Arg name:
    --> "test"
    --> Arg description:
    --> ""
    --> Arg memory:
    --> false
    --> Arg quiesce:
    --> true

  • In the Windows Event Viewer, you see an error similar to:

    Event Id 12289

    Volume Shadow Copy Service error: Unexpected error DeviceIoControl(\\?\fdc#generic_floppy_drive#6&3b4c39bd&0&0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b} - 00000000000004D4,0x00560000,0000000000000000,0,000000000035FFD0,4096,[0]).  hr = 0x80070001, Incorrect function.
     

    Operation:
       Exposing Recovered Volumes
       Locating shadow-copy LUNs
       PostSnapshot Event
       Executing Asynchronous Operation

    Context:
       Device: \\?\fdc#generic_floppy_drive#6&3b4c39bd&0&0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b}
       Examining Detected Volume: Existing - \\?\fdc#generic_floppy_drive#6&3b4c39bd&0&0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b}
       Execution Context: Provider
       Provider Name: VMware Snapshot Provider
       Provider Version: 1.0.0
       Provider ID: {564d7761-7265-2056-5353-2050726f7669}
       Current State: DoSnapshotSet

Cause

This issue occurs because the VMX configuration parameter snapshot.redoNotWithParent is set to true.

Note: In ESXi 5, snapshot.redoNotWithParent is by default set to true.
 
When this parameter is set to true, snapshots are directed to the location set by the working directory. For more information, see Changing the location of snapshot delta files for virtual machines in ESXi 5.0(2007563).

Resolution

This is a known issue in ESXi 5.0.

To work around this issue:

  1. Power off the virtual machine.
  2. Right-click the virtual machine, click Edit Settings.
  3. Click the Options tab.
  4. Click General > Configuration parameters.
  5. Set the snapshot.redoNotWithParent parameter to false. This ensures that the snapshots are stored in the same location as the virtual machine configuration files.

    Note: Alternatively, you can also set the disk.enableUUID parameter to false. In this case, snapshot files continue to be directed to the working directory location. It disables support for application quiesced snapshots, but the operating system continues to be quiesced.

  6. Power on the virtual machine.

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