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Location of Single Sign On log files for vCenter Server 5.1 (2033430)

Purpose

This article provides the default location of Single Sign On log files. It maybe necessary to use these log files when troubleshooting issues and VMware Support may request these files when creating a Support Request.

Resolution

The Single Sign On installation logs are located in the Temp folder of the user that installed the service and can be found by using the %TEMP% environment variable in windows explorer.

The log files provided by Single Sign On includes:

vminst.log - Single Sign On installer log
vm_vim_ls.log - Single Sign On Lookup Service log
vim-sso-msi.log - Single Sign On installer log - verbose
vim-sso-javalib.log - Single Sign On Database operations

The Single Sign On installation folder is located at C:\Program files\Vmware\Infrastructure\SSOServer.

You can find the database configuration information at:

C:\Program Files\VMware\Infrastructure\SSOServer\webapps\ims\web-inf\classes\jndi.properties
C:\Program Files\VMware\Infrastructure\SSOServer\webapps\lookupservice\WEB-INF\classes\config.properties

The Single Sign On Command Line Interface log is located at:

C:\Program Files\VMware\Infrastructure\SSOServer\utils\logs

Single Sign On also provides these service logs:

Standard Tomcat logs - catalina*
RSA’s Castle logs - ims*.log
SSO admin server - ssoAdminServer.log
Lookup server log - lookupServer.log
Replication - replicationTransport.log

These files are located at C:\Program Files\VMware\Infrastructure\SSOServer\logs.

To gather a Single Sign On support bundle, click Start > All Programs > VMware > Generate vCenter Single Sign On log bundle. This creates a folder on the server desktop.

Note: For troubleshooting Single Sign On issues, see Troubleshooting Single Sign On (SSO) issues in vCenter Server 5.1 (2033137).

Additional Information

For more information, see Troubleshooting the configuration of vCenter Single Sign On within the vCenter Server 5.1 Appliance (2033152).

Update History

09/19/2012 - Added Info on collecting SSO log bundle. 09/19/2012 - Added link to troubleshooting SSO.

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