Knowledge Base

Important: Do not use PO numbers in any profile fields. Ensure that you enter your complete profile information and the billing address on your profile is same as your credit card billing address. This ensures that the purchase completes in time without any issues.

For more information see, Viewing and updating your My VMware profile (2007008). 

1. Log in to My VMware.
2. Click Buy > View VMwareStore.
3. Hover over Upgrades, and select VMware Workstation.
4. Click Add to Cart.
5. Expand the account and select the license key.
6. Click Continue.
7. Select the payment method.

For more information see, Purchasing product upgrades from the VMware Online Store (2033491) and Buying VMware Fusion 5/VMware Workstation 9 from the VMware Online Store (2033704).

To evaluate VMware Workstation:

To download products:

For more information, see Downloading VMware products and troubleshooting issues with downloads (1012245).

Registering licenses

1. Log in to My VMware.
2. Click Products & Downloads > Register a Product.
3. Enter your license key(s). You can include up to 50 license keys and register them all at the same time.
4. Click Continue.

For more information see, Registering a license key in My VMware (2011177).

Filing a Support Request

To file a Support Request:

1. Log in to My VMware.
2. Click Support > Get Support.
3. Choose an option from the Technical dropdown.
4. Choose the correct account from the drop down.
5. Select the product for which you are filing the Support Request and click Continue.
6. Provide a problem description.
7. Review the list of KB articles to determine if they resolve your issue.
8. If the KB articles do not resolve your issue, click Continue Support Request.
9. Add any additional notes, if appropriate.
10. If appropriate, click Add Attachment to add an attachment to your Support Request.
11. Click Send Request.

For more information see, Filing a Support Request in My VMware (2006985).

Viewing license keys

To view license keys:

1. Log in to My VMware.
2. Select License Keys from the Quick Links menu.
3. If you are associated with multiple accounts, choose the appropriate account from the dropdown at the top of the page.
4. Select one or more license key folders.
5. The products contained in those folders display in the right pane. Select a product to view the license keys.
6. Select a license key to view the license key.

For more information see, Viewing license keys in My VMware (2006831).

Upgrading license keys

To upgrade licenses:

1. Log in to My VMware.
2. Select License Keys from the Quick Links menu.
3. Select Upgrade License Keys from the I want to dropdown.
4. Select a license key folder. All products that are eligible for upgrade display.
5. Select a product, then select the license key.
6. Click Continue.
7. Select the quantity of licenses you want to upgrade.
8. Indicate that you have read and understand the warning, then click Confirm.

For more information see, Upgrading license keys in My VMware (2006974).

To downgrade license keys: