Frequently Asked Questions for VMware Workstation 9.x sales, licensing, and compatibility (2032851)
Frequently Asked Questions
I have VMware Workstation 7.x or 8.x. Am I eligible to purchase an upgrade to VMware Workstation 9?
Yes. If you have registered your license key with VMware, you can purchase an upgrade license from the Online Store.
I have VMware Workstation 1.x – 6.x. Can I purchase VMware 9.x at an upgrade discount?
There is no upgrade option for VMware Workstation 1.x – 6.x. You can purchase a full license from the Online Store.
Where can I download VMware Workstation 9.x?
Where can I get information on how to use VMware Workstation?
Can I use the same license key for installing VMware Workstation on multiple computers?The End User License Agreement (EULA) linked to the VMware Workstation does not allow you to install another Workstation with the same license key. You require a separate Workstation license for each installation.
Frequently Asked Questions on Licensing
Go to the Help menu and select Enter Serial Number.
Select Enter Serial Number.
How do I register my new VMware Workstation 9 license key?
If you placed your order online, allow 24 hours before registering your product to ensure that your order has processed completely. For information on registering your license key, see Registering a license key in My VMware (2011177).
Yes, VMware Workstation 9 can be downgraded to Workstation 8. For information on downgrading licenses, see Downgrading license keys in My VMware (2006975).
Technology Guarantee Program (TGP)
What is the Technology Guarantee Program?
- If you have purchased VMware Workstation 8 electronically from VMware or a VMware reseller during this time period, you automatically receive a new VMware Workstation 9 license key(s) via email by September 30th, 2012 . No further action is required to receive your upgrade.
- If you have purchased a VMware Workstation 8 retail box through a VMware Reseller during this time period, you need to submit your license key(s) and proof of purchase online by October 31, 2012. Allow up to 30 days to receive your complimentary electronic upgrade to VMware Workstation 9.
I have a subscription for my license of VMware Workstation. How do I get my free upgrade?
Upgrades are available on the portal shortly after VMware Workstation 9 becomes generally available. All license keys with active support and subscription contracts with an end date on or after General Availability are eligible for an upgrade.
I purchased VMware Workstation 8 before the cut off date for the Technology Guarantee Program (August 1st, 2012). Can I get a refund?
There are no refunds for VMware Workstation purchases.
What kind of support comes with a purchase of VMware Workstation 9.x?