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vCenter Chargeback Manager data collector services stop immediately after starting (2032755)

Symptoms

All vCenter Chargeback Data Collector services stop immediately after starting
In the Windows Application log, you see these errors:
- Error 4097: The LoadLibrary function failed for the following reason: The specified module could not be found.
- Error 4096: Could not load the Java Virtual Machine.
- Error 4096: C:\Program Files (x86)\VMware vCenter Chargeback\jre\bin\client\jvm.dll
Logs related to each data collector fail to refresh because the JRE cannot load
When you run the java command from the command prompt, you see a message indicating that the command cannot be found

Cause

This issue occurs because the JVM is unable to find the msvcr71.dll file locted at jre/bin/.

For more information, see the Oracle bug 6509291.

Note: The preceding link was correct as of November 21, 2012. If you find the link is broken, provide feedback and a VMware employee will update the link.

Resolution

To resolve this issue, create an environmental variable and point it to the C:\Program Files (x86)\VMware\VMware vCenter Chargeback\jre\bin\" or $USER_INSTAL_DIR$/jre/bin directory.

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