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The Manage CMDB Task in Service Manager fails with a Permission Denied error (2031368)

Logging a request in the Service Manager Customer portal, which results in creating a new person, fails.
Service Action triggering a request logged from the Customer portal fails to create a new person.
You see this error:

Permission Denied
The Manage CMDB task fails

This is known issue affecting VMware Service Manager 9.1.x.

A resolution for this issue is being evaluated for inclusion in a future release.

Currently, there is no workaround for this issue.

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