Knowledge Base

1. Uninstall the VMware vCenter Protect agent and its components from Add/Remove Programs or Programs & Features in the Control Panel.
2. Delete this folder:
   
   • Win7/2008 – C:\ProgramData\Shavlik Technologies
   • WinXP/2003 – C:\Documents & Settings\All Users\Application Data\Shavlik Technologies
     
     
3. Delete the Program Files\VMware\vCenter Protect Agent directory for the agent.
   
   Note: For 64bit machines, ensure to add (x86) to the path.
   
   
4. Delete the relevant certificates.
   
   To delete certificates:
   
5. 1. Click Start > Run, type mmc, and click OK. The MMC Snap In window opens.
   2. Click File > Add/Remove Snap-In.
   3. Under Available Snap Ins, select Certificates.
   4. Click Add.
   5. Select the Computer Account option and click Next.
   6. Ensure that the Local Computer option is selected and then click Finish.
   7. Close the Add or Remove Snap Ins window.
      
      You should now see Certificates listed under Console Root.
      
      
   8. Expand Certificates.
   9. Delete these certificates that are listed as being issued by ST Root Authority:
      
   10. • Personal\Certificates
       • Trusted Root Certification Authorities\Certificates
       • Intermediate Certification Authorities\Certificates
         
         
   11. Close the window.
       
       
6. Verify that the agent machine keys are removed.
   
   Note: The machine keys are located at:
   
   Windows 2008, 2008 R2, Vista, and 7 – C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys
   Windows 2003, 2003 R2, and XP – C:\Documents & Settings\All Users\Application Data\ Microsoft\Crypto\RSA\MachineKeys
   
   Notes:
   
   • You can open these files using a text editor, such as notepad, and then use CTRL+F to search for the words console and agent in each of these files.
   • If any of the files have the word console or agent in plain text, delete the file. Do not delete any files that do not contain these words in plain text. 
     
     
7. Reboot the machine.
8. Install the agent either from the vCenter Protect console or using the manual installer package.

Note: Do not delete any certificates or files in the Crypto\RSA\MachineKeys folder that you are not sure about. If you have any questions, contact VMware Support.