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Uninstalling and reinstalling the VMware vCenter Protect Essentials agent (2031364)
This article provides steps to completely remove all components of the VMware vCenter Protect Essentials agent from a client system and then perform a clean reinstallation of the agent.
Caution: Do not perform these steps on your vCenter Protect Essentials console machine.
To uninstall and then reinstall the vCenter Protect agent:
- Uninstall the VMware vCenter Protect agent and its components from Add/Remove Programs or Programs & Features in the Control Panel.
- Delete this folder:
- Win7/2008 – C:\ProgramData\Shavlik Technologies
- WinXP/2003 – C:\Documents & Settings\All Users\Application Data\Shavlik Technologies
- Delete the Program Files\VMware\vCenter Protect Agent directory for the agent.
Note: For 64bit machines, ensure to add (x86) to the path.
- Delete the relevant certificates.
To delete certificates:
- Click Start > Run, type mmc, and click OK. The MMC Snap In window opens.
- Click File > Add/Remove Snap-In.
- Under Available Snap Ins, select Certificates.
- Click Add.
- Select the Computer Account option and click Next.
- Ensure that the Local Computer option is selected and then click Finish.
- Close the Add or Remove Snap Ins window.
You should now see Certificates listed under Console Root.
- Expand Certificates.
- Delete these certificates that are listed as being issued by ST Root Authority:
- Trusted Root Certification Authorities\Certificates
- Intermediate Certification Authorities\Certificates
- Close the window.
- Verify that the agent machine keys are removed.
Note: The machine keys are located at:
Windows 2008, 2008 R2, Vista, and 7 – C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys
Windows 2003, 2003 R2, and XP – C:\Documents & Settings\All Users\Application Data\ Microsoft\Crypto\RSA\MachineKeys
- You can open these files using a text editor, such as notepad, and then use CTRL+F to search for the words console and agent in each of these files.
- If any of the files have the word console or agent in plain text, delete the file. Do not delete any files that do not contain these words in plain text.
- Reboot the machine.
- Install the agent either from the vCenter Protect console or using the manual installer package.
Note: Do not delete any certificates or files in the Crypto\RSA\MachineKeys folder that you are not sure about. If you have any questions, contact VMware Support.
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