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Removing an SLA applied to a call after the call is saved in VMware Service Manager 7.x / 8.x. / 9.x (2031104)

Symptoms

In VMware Service Manager 9.x, the client must remove a Service Level Agreement (SLA) applied to a call after the call has been saved

Purpose

This article describes a specific set of issues. If you experience any of the above symptoms, consult the sections below.

This article provides information on configuring VMware Service Manager to stop SLA notifications from occurring when the call type is changed and the wrong SLA is applied.

Resolution

In VMware Service Manager, you cannot remove an SLA from a call once it is saved. You can only update a call with a new SLA.

If necessary, create and apply an SLA with no stakeholders.

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