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Generating verbose logs for reproducible issues in VMware vCenter Protect and Shavlik NetChk Protect (2031065)

This article provides steps to generate detailed logs for reproducible issues in VMware vCenter Protect and Shavlik NetChk Protect.

To generate verbose logs for console issues:

Go to Tools > Options > Logging and change logging to All.
Close Shavlik NetChk Protect or VMware vCenter Protect.
Stop the Shavlik Netchk Protect Console service or the VMware vCenter Protect Console Service on 8.0 and later.
Delete all existing logs.
- For Windows Vista and later operating systems, delete all logs from C:\ProgramData\Shavlik Technologies\Logs.
- For earlier operating systems (pre-Windows Vista), delete all logs from C:\Documents and Settings\All Users\Application Data\Shavlik Technologies\Logs.
Start the Shavlik Netchk Protect Console service or the VMware vCenter Protect Console Service, then open the Protect application itself.
Reproduce the issue.

Note: Take note of the exact steps you take to reproduce the issue and provide this information to VMware Support.
Collect all log files generated and applicable screenshots into one zip file and send it to shavlik-support@vmware.com, along with a description of the issue and the steps to reproduce.

To generate verbose logs for Agent issues:

Go to Agent Policies > your policy name > General Settings > Logging Level and set the logging level to Verbose or All.
Click Save and Update Agents.
On the agent (client) machine, stop all Shavlik Netchk Protect or VMware vCenter Protect services.
Delete all existing logs.
- For Windows Vista and later operating systems, delete all logs from C:\ProgramData\Shavlik Technologies\Logs.
- For earlier operating systems (pre-Windows Vista), delete all logs from C:\Documents and Settings\All Users\Application Data\Shavlik Technologies\Logs.
Start all Shavlik Netchk Protect or VMware vCenter Protect services.
Reproduce the issue.

Note: Take note of the exact steps you take to reproduce the issue and provide this information to VMware Support.
Collect all log files generated and applicable screenshots into one zip file and send it to shavlik-support@vmware.com, along with a description of the issue and the steps to reproduce.

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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