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Logging in to vCenter Operations Manager 5.x vApp fails with the error: Cannot complete login due to an incorrect user name or password (2021850)

Purpose

This article provides information on some of the requirements when limiting a role or having password expiration in vCenter Operations Manager accounts. The Registration account also performs the licensing check with vCenter Server.

Cause

This issue can occur if the password has been changed, has expired, or incorrect permissions have been applied to the Collection and Registration Account.

Resolution

vCenter Operations Manager Collection and Registration accounts should not have an expiring password. If it has an expiring password, you see errors when the password expires or is changed.  
 
The minimum role permissions for the Collection and Registration Account are:

Registration Account

Global

  • Licenses

 Extension

  • Register extension
  • Unregister extension
  • Update extension 

Collection Account

Global

  • Health

 Storage views

  • View
Note: A role containing these privileges should be assigned at the vCenter Server level.

Additional Information

For more information, see the vCenter Operations Manager 5.x Release Notes.

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