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Cannot define default workings hours or public holidays for partitions within Service Manager (2021691)

In a partitioned Service Manager 9.0 RP 10 system, there is no option to define default working hours and public holidays for each partition
If the default hours is changed in one partition, it is applied to all partitions in the system
This affects the downtime for calls in other partitions that do not use agreement

VMware is aware of this issue.

A resolution for this issue is being evaluated for inclusion in a future release.

To workaround this issue:

Create a new working hours or public holiday for a chosen partition.
Within this partition, create a new filler SLA for all IPK status with no events defined.
Assign the new working hours to this filler SLA and set it as the default SLA.

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