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Unable to log in to VMware vCenter Server Appliance with the Use Windows session credentials option in vSphere Client (2020970)

Symptoms

  • You are unable to log in to VMware vCenter Server Appliance (VCSA) when using the Use Windows session credentials option in vSphere Client.
  • Logging into vCenter Server Appliance fails.
  • You see a popup with the error:

    Window session credentials cannot be used to log into this server. Enter a user name and password

  • Login credentials work as expected when you enter them manually. 

Cause

This issue occurs when the Fully Qualified Domain Name (FQDN) of the VCSA is not configured correctly.

Resolution

To resolve this issue, verify that the forward and reverse DNS of the domain controller(s) is in place.

Note: If this does not address the issue, it may additionally be required to change the shortname of the VMware vCenter Server Appliance to the FQDN.
 
To change the shortname of the VMware vCenter Server Appliance to the FQDN:
  1. Open a web browser and navigate to https://IP address of vCenter Server:5480.
  2. Click the Network tab.
  3. Change the hostname to reflect the FQDN.
  4. Log in to the VMware vCenter Server Appliance console as root. The default password is vmware.
  5. Run this command to restart the vpxd service:

    service vmware-vpxd restart

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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