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Installing the VDR client plugin on a Windows 7 or Windows Vista system fails with the error: VMware vSphere Client is required for installation (2020382)

Symptoms

  • Cannot install the VDR client plugin on a Windows 7 or Windows Vista system where the vSphere Client is installed
  • The installer claims that no vSphere Client is installed
  • Installing the VDR plugin fails
  • You see the error:

    VMware vSphere Client is required for installation

  • This issue occurs even when running autorun.exe or installing the VMwareDataRecoveryPlugin.msi file directly

Cause

This issue occurs when:
  • Windows UAC starts the installer with non-administrative privileges
  • The installer does not request administrator privileges during the installation

Resolution

To resolve this issue, use one of these options:
  • Disable Windows UAC before the installation and enable it after the installation completes
  • Start the Windows Installer with administrator privileges
To start the installer with administrator privileges:
  1. Click Start > All Programs > Accessories.
  2. Right-click Command Prompt and click Run as Administrator.
  3. In the command prompt, change directory to c:\windows\system32\.
  4. Run this command:

    msiexec /i d:\VMwareDataRecoveryPlugin.msi
Note: The path to the VMwareDataRecoveryPlugin.msi file might be different in your environment.

Additional Information

If the installation still fails, run this command to enable installation logging:

C:\Windows\system32>msiexec /i c:\vdr\VMwareDataRecoveryPlugin.msi /l*v c:\vdr\install.log

Note: Modify this command to suite the path in your environment.

Tags

vdr, plugin, required, installation, vSphere client, data recovery, vista

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