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Delay tasks do not calculate the delay time using working hours (2019995)

In VMware Service Manager (VSM) 9.0:

Delay Tasks do not properly calculate the delay time using your defined Working Hours.
The Calculate Delay Time Using Working Hours checkbox for the Delay Task in the Workflow Template is selected properly.
After you submit a Request using the Workflow Template you verified, the checkbox is unselected in the Delay Task.
This issue occurs regardless of which settings are used within the Delay Task in the Workflow Template.

This is a known issue and has been resolved in VMware Service Manager V9.1 FP3.

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01/02/2013 - Added info on resolution in VMware Service Manager V9.1 FP3

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