Knowledge Base

The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
Search the VMware Knowledge Base (KB)   View by Article ID

Common issues and resolutions for VMware View installation and upgrade operations (2019617)


Certain issues can arise when you install or upgrade VMware View components. If you encounter an issue, follow the resolution steps.


Issue:  In a linked clone desktop, you cannot uninstall or upgrade View Agent from View 4.0.x and earlier releases to View 4.5, 4.6, or 5.0. A View Composer Agent error causes the upgrade installation to fail, and the linked clone virtual machine is left with no View Agent or View Composer Agent, which leaves the virtual machine with no link to the View Composer base image.
Resolution:  Upgrade View Agent to View 4.5, 4.6, or 5.0 on the parent virtual machine and recompose the linked clone desktop.
Note: You can upgrade View Agent 4.5, starting with the View 4.5 RC build, to a later View release.
Issue: When you upgrade View Agent, a Files in Use dialog box appears if an older version of View Agent was previously installed with the PCoIP Smart Card option selected.
Resolution: In the Files in Use dialog box, click Ignore to continue the installation.
Issue: If the system locale (set in Control Panel > Regional and Language options > Advanced > Language for non-Unicode programs) does not match the language of the version of Windows that you are using, installation of the View Connection Server does not respond.
Resolution: Make sure that the system locale matches the language of the version of Windows that you are using.
Issue: The version of VMware Tools that corresponds to vSphere 4.0 Update 1 and Update 2 includes driver versions that are incompatible with View desktops. Symptoms can include a black screen instead of correct desktop display.
Resolution: Install View Agent in the guest operating system after the vSphere 4.0 Update 1 or Update 2 version
of VMware Tools is installed. When you install View Agent, it includes the correct versions of drivers.


View, upgrade, installation

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


  • 1 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.
What can we do to improve this information? (4000 or fewer characters)
  • 1 Ratings