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Form names are not migrated correctly after upgrading from Service Manager 8.x to 9.x (2018424)

Symptoms

After upgrading from Service Manager 8.x to 9.x, you experience these symptoms:

  • When you open a form in Designer, a blank editing screen is displayed and the application freezes
  • The name of the form in the SU_ENTITY_FORM table is not migrated to the new naming convention in Service Manager 9.x
  • In the SU_ENTITY_FORM table, the FILE_NAME values are InAssetForm and InUserForm, whereas the values should be InCMDBForm and InPersonForm respectively.

Resolution

VMware is aware of this issue.
 
A resolution for this issue is being evaluated for inclusion in a future release.
 
Currently, there is no workaround for this issue.

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