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Form names are not migrated correctly after upgrading from Service Manager 8.x to 9.x (2018424)

After upgrading from Service Manager 8.x to 9.x, you experience these symptoms:

When you open a form in Designer, a blank editing screen is displayed and the application freezes
The name of the form in the SU_ENTITY_FORM table is not migrated to the new naming convention in Service Manager 9.x
In the SU_ENTITY_FORM table, the FILE_NAME values are InAssetForm and InUserForm, whereas the values should be InCMDBForm and InPersonForm respectively.

VMware is aware of this issue.

A resolution for this issue is being evaluated for inclusion in a future release.

Currently, there is no workaround for this issue.

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