Logging in to the vCenter Server 5.0 Web Client fails with the error: unable to connect to vCenter Inventory Service (2017750)
After upgrading from vCenter Server 4.1 to 5.0, you experience these symptoms:
- Cannot log in to the Web Client.
- Logging in to the Web Client fails.
- You see the error:
unable to connect to vCenter Inventory Service - https://domain.local:10443
Note: The URL specified should be https://vCenterServer.domain.com:10443
- You are able to log in to vCenter Server.
- You are unable to search from the vCenter Server.
- When you log in to vCenter Server, the Health Status does not report an error.
- In the ds.log file, located at C:\ProgramData\VMware\Infrastructure\Inventory Service\Logs\, you see the error:
Error connecting to peer: https://vCenter.domain.local:10443 reason: org.apache.http.conn.HttpHostConnectException: Connection to https://vCenter.domain.local:10443 refused
To reset the vCenter Server Inventory database:
- Click Start > Run, type services. msc, and click OK. The Services window opens.
- Right-click vCenter Inventory Service and click Stop.
- Click Start > Run, type cmd.exe, and click OK. The Command Prompt window opens.
- Rename or move the contents of the Inventory Service data directory.
Note: The location of the Inventory Service directory is specified during the vCenter Server installation. The default location is C:\Program Files\VMware\Infrastructure\Inventory Service\data.
- Change directory to the Inventory Service scripts directory. For example, if you have installed vCenter Inventory Service in the default location, run the command:
cd C:\Program Files\VMware\Infrastructure\Inventory Service\scripts
- To reset the vCenter Inventory Service database, run the command:
- To update the stored configuration information of the Inventory Service, run the command:
register.bat machinename.corp.com 443
- Restart the vCenter Inventory Service.
Note: To restart the service, in the Services window, right-click vCenter Inventory Service and click Start.
For more information on Resetting the vCenter Inventory Service Database, see the vSphere 5 Documentation Center.
If you are unable to reset the vCenter Inventory Service, see vCenter Inventory Service fails to start and cannot back up Inventory Service database (2017370)
Note: For related issue concerning the Hardware Status Tab and vCenter Inventory search failing, see also Hardware Status Tab reports the message: No new host data available. Data will be updated in 5 minutes. vCenter Inventory search fails (2011871)