Knowledge Base

The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
 
Search the VMware Knowledge Base (KB)   View by Article ID
 

A virtual machine deployed from template or cloned fails to ping outside network with the error: Unable to contact IP driver (2016747)

Symptoms

  • A Windows 2008 virtual machine either deployed from a template or cloned cannot ping outside the network.
  • You see the error:

    Unable to contact IP driver. General Failure

  • nslookup fails with the same error.

Cause

The issue is caused by a duplicate SID. The guest customization option is not selected while deploying the virtual machine.

Resolution

To resolve this issue:
  1. Open a command prompt in elevated mode. Right-click on it and select Run as administrator.
  2. Change the path to C:\Windows\System32\sysprep.
  3. Run the sysprep command and select the defaults.
  4. Reboot the virtual machine.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

Feedback

  • 2 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.
What can we do to improve this information? (4000 or fewer characters)
  • 2 Ratings
Actions
KB: