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When logging calls through the Service Manager Customer portal, the Event log reports the error: Ambiguous column name 'IPK_STATUS_REF' (2016322)

Symptoms

  • When logging calls through the Service Manager Customer portal, the Event log reports errors related to IPK_STATUS_REF
  • This issue occurs in the application server, and not in the client server
  • Logging a call using the IPK Template on the Customer portal results in Event log errors
  • The Customer portal users do not see any errors and system functions properly  
  • In the Event log, you see an entry similar to:

    Infra.Rules.QueryCommand.Execute ERROR: (VMware Service Manager Web Application System #1 VSMPRD) (Query: SCHEMA_PROFILE_PARENT_CHILD_REF_CL_PROBLEM_TYPE for System #VSMPRD 1)

    File: queries-portal.sql

    Message: Ambiguous column name 'IPK_STATUS_REF'.

Resolution

This issue is resolved in VMware Service Manager 9.1 Rolling Patch 01.
 
To download the patch, see the VMware Download Center.

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