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Adding and removing users in My VMware (2016235)

Purpose

This article provides steps to:
  • Share folders with existing account users
  • Invite new users to folders and Subscription Services, and accounts 
  • Remove users from folders, Subscription Services, and accounts

Details



If you see users missing from your account or there are users you do not recognize, it is likely because My VMware provides a comprehensive view of your organization's product support and users with VMware. All users that previously had access to licenses and contracts are converted to My VMware and associated with the account that owns the licenses.
 
If you think a user is missing, first check all the accounts you are associated with to ensure a missing user is not located in another account. If the user is not in another account, contact your Super User as they have complete visibility into the account.

Sharing a folder with users on the account

You can share folders with users that are already associated with an account. When you share a folder with user that is already associated with the account, the user is automatically added.
 
Note: For information on adding users not associated with the account, see Inviting new users.
 
To share a folder:
  1. Log in to My VMware.
  2. Select Users and Permissions from the Quick Links menu.
  3. Click the By Folder or By User tab.
  4. Perform one of these options:
    • Click Share Folder at the top of page.
    • If you are on the By Folder tab, click a folder, then perform one of these options:
      • Click the Actions arrow and click Share Folder.
      • Click the arrow next to the folder name and click Share Folder.
      • Right-click the folder and click Share Folder.
    • If you are on the By User tab, click a user, click a folder, then perform one of these options:
      • Click the Actions arrow and click Share Folder.
      • Click the arrow next to the folder name and click Share Folder.
      • Right-click the folder and click Share Folder.

  5. Select one or more users and click Add.

    Note: To search for a user, enter their name or part of their name and click Find.

  6. To share multiple folders with the selected users:
    1. Click Share Multiple Folders.
    2. Select on or more folders.
    3. Click Continue.

  7. Set the permissions for the user(s) and click Continue. For more information about permissions, see Users and permissions in My VMware (2006977).
  8. Click Confirm.

Inviting new users

You can invite new users (including users from a third-party) to a folder or Subscription Service. Users with a profile who are not associated with the account must accept the Alert invitation. For more information, see Alerts in My VMware (2006984). New users must accept the email invitation and create a My VMware profile. For more information on creating a profile, see Creating a My VMware profile (2007005).

Note: In case of Multiple accounts, ensure to choose the account that the new user must be added to. 
 
Inviting new users to a folder
 
To add users to a folder:
    1. Log in to My VMware.
    2. Select Users and Permissions from the Quick Links menu.
    3. Click the By Folder or By User tab.
    4. Perform one of these options:
      • Click Invite New User.
      • If you are on the By Folder tab, click a folder, then perform one of these options:
        • Click the Actions arrow and click Invite New User.
        • Click the arrow next to the folder name and click Invite New User.
        • Right-click the folder and click Invite New User.
      • If you are on the By User tab, click a user, click a folder, then perform one of these options:
        • Click the Actions arrow and click Invite New User.
        • Click the arrow next to the folder name and click Invite New User.
        • Right-click the folder and click Invite New User.

    5. Enter the email address, first name, and last name of the user and click Add.

      Note: If you enter an incorrect email address or name, select the user and click Remove, then repeat step 5.

    6. Repeat step 5 for any additional users.

      Note: You can add a maximum of 50 users at one time.

    7. To invite the selected user(s) to multiple folders:
      1. Click Invite to Multiple Folders.
      2. Select on or more folders.
      3. Click Continue.

    8. Set the permissions for the user(s) and click Continue. For more information about permissions, see Users and permissions in My VMware (2006977).
    9. Click Confirm.
    Adding new users to a Subscription Service
     
    To add users to a Subscription Service:
    1. Log in to My VMware.
    2. Select Users and Permissions from the Quick Links menu.
    3. Click the By Service tab.
    4. Select a Subscription Service, then perform one of these options:
      • Click the arrow next to the Subscription Service and click Add User.
      • Right-click the Subscription Service and click Add User.
      • Click the Actions arrow in the Users pane and click Add User.

    5. Enter the email address, first name, and last name of the user and click Add.

      Note: If you enter an incorrect email address or name, select the user and click Remove, then repeat step 5.

    6. Select one or more Subscription Services and click Continue.
    7. Select the permissions to be assigned to the user and click Continue.
    8. Click Confirm.

    Removing yourself from an account

    Note: If you are the Super User or Procurement Contact, you have to reassign your role before you can remove yourself. For more information, see Changing the Super User or Procurement Contact in Super Users and Procurement Contacts in My VMware (2011011).

    To remove yourself from an account:

    1. Log in to My VMware.
    2. Select Account Summary from the Quick Links menu.
    3. Select the account from which you want to remove yourself.
    4. Click the Actions menu and select Remove Account:



    5. Read the warning and click Submit to remove yourself from the account.

    Removing a user from a folder, Subscription Service, or account

    You can remove a user from a folder or Subscription Service within an account or from the account itself.

    Note: To be associated with an account, users must have access to at least one folder or Subscription Service. If you remove a user from a folder or Subscription Service and that is the only one to which the user has access, the user will no longer be associated with the account. To keep the user associated with the account, you can assign the user to a new folder or Subscription Service as part of the remove user flow.

    If you remove a user from a folder or Subscription Service, you revoke this user's access for a folder or service within an account. The user still exists in the account and may have access to other folders or services.

    If you remove a user from an account, the user is no longer associated with the specific account. The user continues to have a My VMware profile and can access other accounts and My VMware features that are not account-specific.

    If you have issues removing users, see Removing a user from a My VMware account fails (2019104).

    Removing a user from an account

    To remove a user from an account from the By Folder tab:

    1. Log in to My VMware.
    2. Select Users and Permissions from the Quick Links menu.
    3. Click the By Folder tab.
    4. Select a folder and perform one of these options:

      • Click the arrow next to the user name and click Remove User.
      • Right-click the user and click Remove User.

    5. Indicate that you are removing the user from the account.
    6. Indicate that you have read and understand the warning and click Continue.

    To remove a user from an account from the By User tab:

    1. Log in to My VMware.
    2. Select Users and Permissions from the Quick Links menu.
    3. Click the By User tab.
    4. Select a user and perform one of these options:

      • Click the arrow next to the user name and click Remove User.
      • Right-click the user and click Remove User.

    5. Indicate that you have read and understand the warning and click Confirm.

    Removing users from a folder or Subscription Service

    To remove a user from a folder or Subscription Service:

    1. Log in to My VMware.
    2. Select Users and Permissions from the Quick Links menu.
    3. Click the By Folder, By Service, or By User tab.
    4. If you are on the:

      • By Folder tab, select a folder, then select a user.
      • By Service tab, select a Subscription Service, then select a user.
      • By User tab, select a user, then select a folder or Subscription Service.

    5. Perform one of these options:

      • Click the Actions arrow and click Remove User.
      • Click the arrow next to the folder or name and click Remove User.
      • Right-click the folder and click Remove User.

    6. Perform one of these options:

      • If the user has access to multiple folders or Subscription Services, indicate that you are removing the user from the folder or Subscription Service and click Continue.
      • If the user only has access to one folder:

        1. Indicate that you are reassigning the user to another folder and click Continue.
        2. Select one or more folders and click Continue.
        3. Click Confirm.

          Note: If you do not reassign the user to another folder, the user loses access to the account.

    Additional Information

    See Also

    Request a Product Feature

    To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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