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Adding and removing users in My VMware (2016235)

Purpose

This article provides steps to:
  • Add users to folders and accounts
  • Remove users from folders and accounts

Details

If you see users missing from your account or there are users you do not recognize, it is likely because My VMware provides a comprehensive view of your organization's product support and users with VMware. All users that previously had access to licenses and contracts are converted to My VMware and associated to the account that now owns the licenses.
 
If you think a user is missing, first check all the accounts you are associated with to ensure a missing user is not located in another account. If the user is not in another account, contact your Super User as they have complete visibility into the account.

Adding users

You can add users (including users from a third-party) to a folder or Subscription Service. Users already on the account are added to the folder or Subscription Service. Users who are not associated with the account receive an email invitation to join the account. New users must accept the invitation and create a My VMware profile if they do not already have one. For more information on creating a profile, see Creating a My VMware profile (2007005).
  
To add users to a folder or Subscription Service:
  1. Log in to My VMware.
  2. Select Users and Permissions from the Quick Links menu.
  3. Click the By Folder, By Service, or By User tab.
  4. If you are on the:
    • By Folder tab, select a folder, then perform one of these options:
      • Click the Actions arrow and click Add User.
      • Click the arrow next to the folder name and click Add User.
      • Right-click the folder and click Add User.

    • By Service tab, select a Subscription Service, then perform one of these options:
      • Click the Actions arrow and click Add User.
      • Click the arrow next to the service name and click Add User.
      • Right-click the Subscription Service and click Add User.

    • By User tab, select a user, select a Subscription Service or folder, then perform one of these options:
      • Click the arrow next to the folder or Subscription Service name and click Add User.
      • Right-click the folder or Subscription Service and click Add User.

  5. Enter the email address and name of the user and click Add.

    Notes:
    • Users who are not associated with the account will receive an email invitation to join the account. New users must accept the invitation and create a My VMware profile if they do not already have one.
    • If you enter an incorrect email address, click the delete button to remove the user, then repeat step 5.

  6. Repeat steps 4 and 5 for any additional users. When done adding users, click Continue.

    Note: You can add a maximum of 50 users at one time.

  7. Select the Subscription Services or folders to which you want to add the user(s).
  8. If applicable, set the permissions for the user(s) and click Continue. For more information about permissions, see Users and permissions in My VMware (2006977).

  9. Click Confirm.

Removing yourself from an account

Note: If you are the Super User or Procurement Contact, you have to reassign your role before you can remove yourself. For more information, see Changing the Super User or Procurement Contact in Super Users and Procurement Contacts in My VMware (2011011).
 
To remove yourself from an account:
  1. Log in to My VMware.
  2. Select Account Summary from the Quick Links menu.
  3. Select the account from which you want to remove yourself.
  4. Click the Actions menu and select Remove Account:



  5. Read the warning and click Submit to remove yourself from the account.

Removing a user from a folder, Subscription Service, or account

You can remove a user from a folder or Subscription Service within an account or from the account itself.
 
Note: To be associated with an account, users must have access to at least one folder or Subscription Service. If you remove a user from a folder or Subscription Service and that is the only one to which the user has access, the user will no longer be associated with the account. To keep the user associated with the account, you can assign the user to a new folder or Subscription Service as part of the remove user flow.
 
If you remove a user from a folder or Subscription Service, you revoke this user's access for a folder or service within an account. The user still exists in the account and may have access to other folders or services.
 
If you remove a user from an account, the user is no longer associated with the specific account. The user continues to have a My VMware profile and can access other accounts and My VMware features that are not account-specific.
 
If you have issues removing users, see Removing a user from a My VMware account fails (2019104).
 
Removing a user from an account
 
To remove a user from an account from the By Folder tab:
  1. Log in to My VMware.
  2. Select Users and Permissions from the Quick Links menu.
  3. Click the By Folder tab.
  4. Select a folder and perform one of these options:
    • Click the arrow next to the user name and click Remove User.
    • Right-click the user and click Remove User.

  5. Indicate that you are removing the user from the account.
  6. Indicate that you have read and understand the warning and click Continue.
To remove a user from an account from the By User tab:
  1. Log in to My VMware.
  2. Select Users and Permissions from the Quick Links menu.
  3. Click the By User tab.
  4. Select a user and perform one of these options:
    • Click the arrow next to the user name and click Remove User.
    • Right-click the user and click Remove User.

  5. Indicate that you have read and understand the warning and click Confirm.
Removing users from a folder or Subscription Service
 
To remove a user from a folder or Subscription Service:
  1. Log in to My VMware.
  2. Select Users and Permissions from the Quick Links menu.
  3. Click the By Folder, By Service, or By User tab.
  4. If you are on the:
    • By Folder tab, select a folder, then select a user.
    • By Service tab, select a Subscription Service, then select a user.
    • By User tab, select a user, then select a folder or Subscription Service.

  5. Perform one of these options:
    • Click the Actions arrow and click Remove User.
    • Click the arrow next to the folder or name and click Remove User.
    • Right-click the folder and click Remove User.

  6. Perform one of these options:
    • If the user has access to multiple folders or Subscription Services, indicate that you are removing the user from the folder  or Subscription Service and click Continue.
    • If the user only has access to one folder:
      1. Indicate that you are reassinging the user to another folder and click Continue.
      2. Select one or more folders and click Continue.
      3. Click Confirm.

        Note: If you do not reassign the user to another folder, the user will lose access to the account.

Additional Information

For related information, see:

Request a Product Feature

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