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Cannot change the group type to External Facing in Socialcast (2014106)

Symptoms

When you attempt to change the settings for a Socialcast group, you are provided only with options to set the group as either Private or Public
You do not have the option to change the group type to External Facing
You are unable to change the type of a Socialcast group to External Facing

Cause

For security and data privacy reasons, after a group is created as either Public or Private, you cannot change it to External Facing. This restriction is intended to prevent earlier confidential communications from being viewed unintentionally by external users.

Resolution

A group can be configured as External Facing only at the time of creation.

Also, creation of External Facing groups is limited to Premium communities only.

To create an External Facing group, see Creating a group in Socialcast (2015388).

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