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Cannot send receive messages through Service Manager and workflows fail to run (2013826)

This issue occurs if the specific polling services that perform the task are not running.

To resolve this issue, ensure that the specific polling services that perform the task are running.

This table lists the various services and provides a brief description of the tasks that each service performs:

Service	Tasks performed by the service	Default timeout (in minutes)
Administrative	Parent service for all other services	0
Connector	Service for connectors, such as Federated CMDB, Event Management, and MOM	0
Core	Executing escalation and depreciation tasks Sending knowledge review notification Sending Bulletin Board activation notification Creating scheduled requests Activity log and session expiry tasks	20
Custom	Run the custom polling logic	0
Indexing	Text indexing	60
Messaging	Generating customer surveys Sending email and pager messages	15
Proactive Analysis	Processing Proactive Analysis rules	5
Reporting	Processing report schedules	60
Workflow	Activating Tasks including: Reset delay times Close delay tasks when target time is reached Close active tasks set to auto close Activate task dependencies on closure Close redundant tasks Reopen recursive tasks	20

Notes:

Administrative is the parent service for all other service and must be running even if one of the other services is required.
All services, except Workflow, run every 60 seconds.
The Workflow service runs every 6 seconds.

For more information, download the Server Console User Guide from the VMware Download Center.

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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