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Troubleshooting and locating information when a VMware product crashes or quits unexpectedly (2013086)

Products

SpringSource Tool Suite
SUSE Linux Enterprise Server (SLES) for VMware
VMware ACE
VMware Capacity Planner
VMware ESX
VMware ESXi
VMware Horizon Application Manager
VMware Infrastructure SDK
VMware Server
VMware ThinApp
VMware ThinStall
VMware vCenter Application Discovery Manager
VMware vCenter AppSpeed
VMware vCenter Chargeback
VMware vCenter Converter
VMware vCenter Lab Manager
VMware vCenter Lifecycle Manager
VMware vCenter Orchestrator
VMware vCenter Server
VMware vCloud Director
VMware vShield
VMware vShield App
VMware vShield Edge
VMware vShield Endpoint
VMware vSphere Storage Appliance
VMware vSphere Web Access

Summary

When starting up your VMware product, or while using it, you may experience these issues:
  • Freezes and there is no response 
  • Quits or crashes unexpectedly
  • Becomes unstable or unusable
  • Product is slow
If this occurs, these resources may help you in determining what the root cause is:  

Known issues:

To help you determine if the issue is an isolated occurrence, follow these guidlines to resolve the issue:
  1. You may be experiencing a memory leak, which may or may not be caused by the VMware product in question. For more information on memory leaks, see http://en.wikipedia.org/wiki/Memory_leak. Restarting the computer where the product was installed can resolve the isse, but this may not be a permanent resolution.

  2. It is possible that corruption occurred after the product was installed or during the installation. Uninstalling and reinstalling the product may be necessary. If you do not have access to the original download, you can download the product installer from the VMware Download Center.

  3. If the issue persists, you may be encountering a hardware issue. Run diagnostics on your hardware, and ensure this is not the source of your issue. There are many utilities that can perform this operation, and some manufacturers have access to utilities that help you to determine if there is a hardware problem.

  4. If your hardware diagnostics pass, you may be experiencing an issue that requires further troubleshooting. File a Support Request with VMware Support. For more information, see Filing a Support Request in My VMware (2006985).
For further troubleshooting assistance, visit:

Related Articles

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