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VMware Tools installation in non-US-English 32-bit Windows rolls back and fails with MSI error status 1603 (2012665)

Purpose

This article describes a specific issue. If you experience all of the above symptoms, consult the sections below. If you experience some but not all of these symptoms, your issue is not related to this article.
 
You may:
 

Resolution

This is a known issue affecting ESXi 5.0 and Workstation 8. This issue is resolved in vSphere 5.0 Update 1. You can download the latest version of vSphere from the VMware Download Center.

Workaround

To work around this issue, leave the old version of VMware Tools installed. If you have already uninstalled the old VMware Tools:

ESXi

Install the ESX 4.1 U1 version of the 32-bit Windows VMware Tools. To do so, download the Tools from http://packages.vmware.com/tools/esx/4.1u1/windows/x86/VMware-tools-windows-8.3.7-381511.iso.

Workstation

Install the Workstation 7 version of VMware Tools for Windows. To do so, download the Tools from: http://download3.vmware.com/software/WS7-windows.iso.zip

Once you have the Tools downloaded, you need to uninstall VMware Tools from your virtual machine, unzip the downloaded file, replace the Workstation 8 Tools .iso with the Workstation 7 Tools .iso, then install VMware Tools in your virtual machine again.

Uninstalling VMware Tools

To uninstall VMware Tools in Windows XP:

  1. Click Start > Control Panel.
  2. Open Add/Remove Programs.
  3. From the list of installed software, select VMware Tools.
  4. Click Remove.
  5. When prompted, click Yes to restart Windows.
  6. Once restarted, open My Computer and navigate to C:\Program Files and remove the VMware folder if it exists.

To uninstall VMware Tools in Windows Vista and Windows 7:

  1. Click Start > Control Panel.
  2. Click Programs and Features.
  3. From the list of installed software, select VMware Tools.
  4. Click Uninstall.
  5. When prompted, click Yes to restart Windows.

Replace the Windows.iso file

To replace the Windows.iso, copy it to this location of the host computer:

  • 32-bit OS: C:\Program Files\VMware\VMware Workstation
  • 64-bit OS: C:\Program Files (x86)\VMware\VMware Workstation

Reinstall VMware Tools

Once the Windows.iso has been replaced, start the virtual machine and install VMware Tools by going to VM > Install VMware Tools.

Additional Information

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See Also

Update History

3/28/2012 - Added link to Workstation 7 tools and provided steps to replace.

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