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Mouse does not behave correctly in a virtual machine that has been manually Sysprepped (2012606)

Symptoms

  • After a Windows virtual machine has been manually Sysprepped, mouse coordinates are not passed through correctly to the operating system.
  • Mouse clicks not interacting at the correct point on the virtual machine console.
  • Mouse performance is poor.
  • Sysprep initiated through the Guest Customization wizard when cloning a virtual machine does not display these symptoms.

Cause

The mouse driver installed by VMware Tools is called VMware Pointing Device. Windows Sysprep may have been configured to modify the the mouse driver. If the VMware mouse driver has been replaced with another driver, the mouse position may no longer update correctly.

Resolution

To resolve this issue, ensure that the mouse driver is the VMware Pointing Device driver:
  1. Log in to the virtual machine.
  2. Right-click My Computer and select Manage.
  3. Select Device Manager and expand Mice and other pointing devices.
  4. The VMware driver is named VMware Pointing Device. If another driver is present, update the driver:
    1. Right-click the mouse driver and click Update Driver Software.
    2. Browse to the C:\Program Files\VMware\VMware Tools\Drivers\mouse and click Next.
    3. Select VMware Pointing Device and click Next.

Note: The operating system may need to be rebooted for the change to take effect.

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