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Cannot backup a Fault Tolerance protected virtual machine using VMware Data Recovery (2011397)

Symptoms

  • Unable to back up a Fault Tolerance (FT) protected virtual machine using VMware Data Recovery (VDR)
  • Adding a FT protected virtual machine to VDR fails
  • You see the error:

    VMware Data Recovery cannot backup FT-protected Virtual Machine
  • This issue occurs even if the virtual machine was earlier protected by FT, but is currently not protected

Cause

This issue occurs because these vSphere features are not supported with FT:
  • Snapshots
  • Storage vMotion
  • Linked Clones
  • vStorage API or VMware Consolidated Backup
VMware Data Recovery is based on the vStorage API, which is not supported with FT. For more information see the Fault Tolerance Interoperability section of VMware vSphere 4 - ESXi Embedded and vCenter Server.

Resolution

There is currently no way of adding a FT protected virtual machine to VMware Data Recovery.

However, you can add a virtual machine that was previously enabled with FT to VDR.
 
To add a virtual machine that was previously enabled with FT to VDR:
  1. Power off the virtual machine.
  2. Remove the virtual machine from Inventory.
  3. Delete the shared.vmft file from the virtual machine directory in the datastore.
  4. Re-register the virtual machine.

    You should now be able to add the virtual machine to VDR and perform the backup.

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