Knowledge Base
Super Users and Procurement Contacts in My VMware (2011011)
Purpose
This article provides information about Super Users and Procurement Contacts, including information about how to find their names and email addresses, and how to change the users who have these roles.
Details
Changing the Super User or Procurement Contact
The process to change the Super User and Procurement Contact depends on whether the user occupying the role is still with the organization.
To change a Super User or Procurement Contact if the user is still with the organization:
Note: Only Super Users, Procurement Contacts, and users with Manage Roles permissions on the Home folder can make this change.
- Log in to My VMware as the Super User or Procurement Contact.
- Select Account Summary from the Quick Links menu.
- Click the Actions menu next to the account number and choose Change Super User or Procurement Contact.
- Select a new Super User or Procurement Contact.
- Click Continue.
- Click Confirm. The new Super User or Procurement Contact will receive a notification informing them of the change.
To change a Super User or Procurement Contact if the user is no longer with the organization:
- Ensure that the user taking over the role has been notified.
- Request an email or other form of supporting documentation from an officer or other person of authority (such as a Director of IT or CIO) at your company authorizing the change.
- Submit a Support Request. For more information, see Filing a Support Request in My VMware (2006985). When filing your Support Request, ensure that you:
- Choose User and Permissions Management from the Product Licensing or Account dropdown.
- Include this information in the Issue description field:
- The first and last name of the user you are removing from the role.
- The first and last name of the user you want to take over the role.
- Attach the supporting documentation you obtained in step 1.
Locating and contacting the Super User and Procurement Contact
To locate the name of the Super User and Procurement Contact on the Account Summary page:
- Log in to My VMware.
- Select Account Summary from the Quick Links menu.
- Select an account. The Super User and Procurement Contact display:
To locate the Super User and Procurement Contact on the Users and Permissions page:
- Select Users & Permissions from the Quick Links menu.
- Click the By Folder tab or By User tab.
- If you are on the:
- By Folder tab, select a folder. The Super User and Procurement are marked with an S and P icon:
- By User tab, the Super User and Procurement are marked with an S and P icon.
- By Folder tab, select a folder. The Super User and Procurement are marked with an S and P icon:
- Select a user to see details such as permissions and email address in the right pane. After you locate the Super User and Procurement Contact, you can contact them by email.
About the Super User and Procurement Contact
A Super User can manage license keys and users on behalf of an account, manage account user permissions, and add or remove users.
Note: If your organization is part of the Super User Service, see My VMware Super User Service (2017467) for more information.
A Procurement Contact is the primary contact for the account, on behalf of the customer organization, for ordering, renewing, and quoting transactions. Although their primary responsibilities can be procurement tasks, the Procurement Contact can also manage license keys and support on behalf of a specific account, and manage account user permissions.
There can be only one Super User and Procurement Contact for each account, but the same person may serve as Super User or Procurement Contact for multiple accounts. The Super User and Procurement Contact can be the same person, and they can reassign their role to any other user associated to the account. They can also assign global permissions to another user, which provides similar permissions as the Super User and Procurement contact, but this does not replace the roles.
In My VMware, new customers identify the License End User and the person that the license is sold to on a purchase order. The License End User becomes the Super User for the new account, the person that the license is sold to becomes the Procurement Contact.
The Primary License Administrators (PLA) on an existing account automatically becomes the Super User and Procurement Contact in My VMware. If more than one PLA is associated with the account, the last PLA who submits an order typically becomes the Super User and Procurement Contact.
The Primary License Administrators (PLA) on an existing account automatically becomes the Super User and Procurement Contact in My VMware. If more than one PLA is associated with the account, the last PLA who submits an order typically becomes the Super User and Procurement Contact.
Additional Information
For related information, see:
See Also
Request a Product Feature
To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.
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