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Cannot attach objects in the Service Manager Customer portal to Service Actions based on call templates (2010810)

Symptoms

  • In a Service Manager┬ásystem configured to use a SQL server database, you are unable to attach an object in the Customer portal to a Service Action based on a call template
  • Attaching an object in the Customer portal to a service action based on a call template fails
  • You see the error:

    Object Not attached

  • In┬áthe event log, you see the error:

    Infra.Rules.QueryCommand.Execute ERROR: (VMware Service Manager Web Application System #1 SQL) (Query: INSERTOBJECT for System #SQL 1)
    File: queries-system.sql
    Message: Operand type clash: nvarchar is incompatible with image

  • In Service Manager systems configured to use an Oracle database, you are able to add the object to the Service Action, but when you try to view the object in the main application, the object appears corrupted



Resolution

VMware is aware of this issue and has scheduled to resolve this in VMware Service Manager 9.1 Rolling Patch 01.

Currently, there is no workaround for this issue.

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