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An ESX/ESXi 4.1 U2 host with vShield Endpoint 1.0 installed fails with a purple diagnostic screen mentioning VFileFilterReconnectWork (2009452)

Symptoms

  • On an ESX/ESXi 4.1 U2 host with vShield Endpoint 1.0 installed, you may see a purple diagnostic screen with text similar to:
VMware ESX 4.1.0 [Releasebuild-502767 X86_64]
#PF Exception 14 in world 4217:helperNN-N IP 0xnnnnnnnnnnnn addr 0xd8
....
0xnnnnnnnnnnnn:[0xnnnnnnnnnnnn]VFileFilterReconnectWork@esx:nover+0x67
0xnnnnnnnnnnnn:[0xnnnnnnnnnnnn]WorkInvoke@vmkernel:nover+0x2b
0xnnnnnnnnnnnn:[0xnnnnnnnnnnnn]helpFunc@vmkernel:nover+0x53e
  • You may also encounter a purple diagnostic screen similar to the following:
VMware ESXi 4.1.0 [Releasebuild-502767 X86_64]
#GP exception 13 in world 4185:helper21-0 @ 0x418037a7b208
cr0=0x80010039 cr2=0x0 cr3=0xdf58000 cr4=0x16c
frame=0x417f802cfd88 ip=0x418037a7b208 err=0 rflags=0x10246
rax=0x1010101010101 rbx=0x0 rcx=0x41009a6311a0
rdx=0x410098ee8340 rbp=0x417f802cff60 rsi=0x200
rdi=0x178b6b r8=0x4 ri=0x130
r10=0xfebfbff80982201 r11=0x2810080000000001 r12=0x41009a631150
r13=0x4100078118b8 r14=0x41000780df80 r15=0x410098ee8340
....
  • Certain tasks may trigger the purple diagnostic screen such as a vMotion.

Resolution

This is an issue affecting ESX/ESXi 4.1 U2 hosts when vShield Endpoint 1.0 is installed. This issue is resolved in vShield Endpoint 1.0 Update 3, available from the VMware Download Center.  See below for more information:

Notes:

  • This issue does not occur in ESX/ESXi 4.1 U1 hosts with vShield Endpoint 1.0 installed.
  • This article does not does not apply to vShield Endpoint 5.0.
  • vShield Manager 4.1.0 U2, vShield App 1.0.0 U2, vShield Edge 1.0.0 U2, and vShield Endpoint 1.0.0 U3 are not affected by this issue.

Additional Information

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See Also

Update History

01/24/2012 - Added resolution information about update 04/06/2012 - Added a GP exception error message that maybe seen.

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