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Memory usage on a Windows operating system is significantly high when using the vShield Endpoint driver (2008919)

Symptoms

When the vShield Endpoint driver is installed on a Windows operating system, such as Windows XP or Windows 2003, you experience these symptoms:

  • The memory usage reported by Task Manager in the Windows Operating System is much higher
  • High memory usage is observed especially during  the boot time
  • This issue occurs when using Endpoint Thin Agent 1.0, both Update 1 and Update 2

Resolution

This is a known issue and is fixed in an Express Patch for ESXi 5.0.  See VMware ESXi 5.0 Patch ESXi500-201204401-BG: Updates tools-light (2015461) for more information.  In addition this issue has been resolved in Endpoint Thin Agent 1.0 Update 3. If applying the patch or the new update is not something that can immediately be done, there is a workaround available.
 
To workaround the issue, change the registry setting for the guest driver, so that it loads later in the boot sequence. 
 
To do this:
  1. Click Start > Run, type regedit, and click OK. The Registry Editor window opens.
  2. Navigate to the HKLM\SYSTEM\CurrentControlSet\Services\VFileFilter\start registry key. 
  3. Set its value to 1 or 2.

Tags

high-memory-usage

See Also

Update History

04/16/2012 - Linked article 2015461. 05/21/2012 - Notified that Update 3 also fixes this issue.

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