vCloud Director data collector fails to process some of the Chargeback Manager events in vCloud Director (2007533)
- Log in to the vCloud Director Database.
- Run the query:
UPDATE config SET value=1096 WHERE cat='Chargeback' AND name='ChargebackEventsKeepDays';
In addition to increasing the time period for which the chargeback events must be kept, you can also perform these tasks to ensure that unprocessed events are processed by the Cloud Director data collector:
- Increase the value of the Unprocessed VMware Cloud Director chargeback event life time property of the Cloud Director data collector. In releases prior to vCenter Chargeback Manager 2.0, the default value is 86400 seconds (24 hours). Starting from vCenter Chargeback Manager 2.0, the default value is 864000 seconds (10 days).
- Install and run more than one instance of the vCenter Chargeback data collector, to reduce the probability of missing any updates to the vCenter Server.
The issue of vCloud Director events not getting processed because of parent events getting purged after 365 days is resolved in vCenter Chargeback 2.5 with vCloud Director 5.1 and higher environments.