Knowledge Base

The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
 
Search the VMware Knowledge Base (KB)   View by Article ID
 

Installing the View Client fails with error: Setup cannot continue. The Microsoft Runtime DLL installer failed to complete installation (2007225)

Cause

This issue may occur if another program has not completed installing and a system reboot is required.

Resolution

To resolve the issue:
  1. Reboot the machine to try and clear the pending operations. If the issue persists, proceed to the next step.
  2. Open the registry editor:

    • In Windows XP: Click Start > Run, type regedit, and click OK.
    • In Windows Vista/7: Click Start, type regedit, and click OK.
  3. Check for these registry keys:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\FileRenameOperations
  4. If there is a string in either of these keys, delete the string.
  5. Attempt to install VMware View Client again.

    Note: If this does not resolve the issue, you may also need to delete any strings in these keys as well:

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce\

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnceEx\

  6. After deleting the strings, reboot the machine and attempt to install the View Client.

Note: If your problem still exists after trying the steps in this article, please file a support request with VMware Support and note this KB article ID in the problem description. For more information, see How to Submit a Support Request.

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

Feedback

  • 11 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.
What can we do to improve this information? (4000 or fewer characters)
  • 11 Ratings
Actions
KB: