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Understanding user permissions in My VMware (2006977)

Purpose

This article provides general information about users and permissions in My VMware
 

Details

About Permissions 

Permissions refer to activities that you can perform if authorized. Some permissions are granted by default when you are associated with an account (for example, download product permissions), and some permissions are determined at the discretion of the Super User or Procurement Contact. If you are unable to perform certain actions (such as filing a Support Request), see How to request permissions in My VMware (2016605).  
 
Consider these important points:
  • Folder permissions are assignable to any user at the folder level.

  • The ability to view audits and to deactivate licenses is included with View License Keys & User Permissions and Upgrade/Downgrade License Keys. 

  • Folder users can be assigned any permission. A folder user can have all the permissions of an Administrator without actually being assigned that role and can have all of the same permissions as the Super User or Procurement Contact for a folder.

  • Permissions assigned to a folder user apply only to the particular folder. A user may, for example, have View Support Request permissions for one folder, but not for another. Permissions must be granted on a folder by folder basis.  

  • If a user is in the Home folder, permissions apply to every folder in the account.  

Folder Permissions 

This table outlines folder permissions in My VMware:  
 
 
Manage Roles
View Support Requests
View Orders & Support Contracts
View License Keys & User Permissions
Manage Folders & User Permissions
Divide & Combine License Keys
Upgrade &
Downgrade License Keys
File Technical Support Request
Download Products
Account Level (Home folder)
Change Super User and Procurement Contact, add or remove Administrator
View all Support Requests for the account
View all orders and contracts for the account
View all licenses, user permissions, and audits
for the account
Move folders, add or delete folders and users across the account
Divide or combine licenses across the account 
Upgrade, downgrade,
or deactivate licenses in the account.
File Technical Support Requests for products in an account
Download products that are available in an account
Folder Level
Add or remove Administrator
View Support Requests filed for a folder
View orders
and
contracts
for a
folder's
licenses
View all licenses, user permissions,
and audits for a folder
Move folders, add or delete folders and users within a folder
Divide or combine licenses within a folder
Upgrade, downgrade, or de-activate licenses within
folders
File Technical Support Requests for products in a folder
Download products that are available in a folder
 
 
Folder permissions inheritance
 
If you have permissions to a folder, then you have the same set of permissions for licenses and support to a sub-folder. However, user assigned permissions to a sub-folder are restricted to that sub-folder. 

Subscription Services Permissions

This table outlines Subscription Services permissions in My VMware:
 
Permission
Description
Manage Subscriptions
With this permission, you can:
  • View:
    • Subscription Services
    • Billing Statements
    • Order details
    • Available Add-ons
    • Requested Add-on requests and the status of the request
  • Purchase Add-ons 
View Subscriptions

With this permission, you can view:

  • Subscription Services
  • Billing Statements
  • Order details
  • Available Add-ons
  • Requested Add-on requests and the status of the request
Manage Users and Permissions
With this permission, you can:
  • Add users to and remove users from Subscription Services
  • Edit user permissions at the Subscription Service level

Note: If you have this permission, you are automatically assigned Manage Subscriptions and View Subscriptions permissions.

File and View Support Requests
With this permission, you can:
  • File a Support Request
  • View Support Requests

Note: If you have this permission, you are automatically assigned View Subscriptions permissions.

  

Requesting permissions

For information on requesting permissions, see How to request permissions in My VMware (2016605).

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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