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Users and permissions in My VMware (2006977)

Purpose

This article provides general information about users and permissions in My VMware. 
 
Important Note: For detailed steps on viewing, editing, and copying permissions, see Viewing, editing, and copying user permissions in My VMware (2006978).

Details

About Permissions 

Permissions refer to activities that you can perform if authorized. Some permissions are granted by default when you are associated with an account (for example, download product permissions), and some permissions are determined at the discretion of the Super User or Procurement Contact. If you are unable to perform certain actions (such as filing a Support Request), see Requesting permissions in My VMware (2016605).  
 
This table outlines the permissions in My VMware: 
 
Note: Italicized text indicates a recent change to permissions. See Changes to Permissions in this article for more information about recent changes to permissions in My VMware.
 
Manage Roles View Support Requests View Orders & Support Contracts View License Keys & User Permissions Manage Folders & User Permissions Divide & Combine License Keys
Upgrade &
Downgrade License Keys
 File Technical Support Request Download Products
Account Level (Home folder)
Change Super User and Procurement Contact, add or remove Administrator
 View all Support Requests for the account View all orders and contracts for the account
View all licenses, user permissions, and audits
for the account
 Move folders, add or delete folders and users across the account Divide or combine licenses across the account 
Upgrade, downgrade,
or deactivate licenses in the account.
 File Technical Support Requests for products in an account Download products that are available in an account
Folder Level Add or remove Administrator
View Support Requests filed for a folder
View orders
and
contracts
for a
folder's
licenses
View all licenses, user permissions,
and audits for a folder
 Move folders, add or delete folders and users within a folder Divide or combine licenses within a folder
Upgrade, downgrade, or de-activate licenses within
folders
 File Technical Support Requests for products in a folder Download products that are available in a folder
 
Note: The Administer Account permission has been renamed Manage Roles. However, the permissions are the same.

Changes to Permissions

These changes have been made to permissions in My VMware:
  • A standard set of permissions has been introduced. The distinction between global and folder level permissions has been removed. All permissions are now assignable to any user at the folder level.

  • The ability to view audits and to deactivate licenses is no longer just available to Super Users and Procurement Contacts. These capabilities have been separated out from these roles and are now included with View License Keys & User Permissions and Upgrade/Downgrade License Keys. 

  • Folder users can now be assigned any permission. A folder user can have all the permissions of an Administrator without actually being assigned that role and can have all of the same permissions as the Super User or Procurement Contact for a folder.

  • Permissions assigned to a folder user apply only to the particular folder. A user may, for example, have View Support Request permissions for one folder, but not for another. Permissions must be granted on a folder by folder basis.  

  • If a user is in the Home folder, permissions apply to every folder in the account.
This table outlines changes to specific permissions:
 
Permission Account Level Folder Level
All Your permissions apply to the whole account. Your permissions apply to a particular folder
View Support Requests
You can view any Support Request that has been associated to the account.
 
Notes:
  • Association occurs automatically except for Support Requests submitted prior to My VMware.
  • Prior to this release, the Super User could edit the Support Request. With this release, only the submitter can actually edit the Support Request.
You can view any Support Request that has been associated to your folders.
 
Note: Folder association is optional when filing a Support Request.
View Orders & Contracts You can view orders and contracts for the account.
You can view orders associated to licenses in your folders.
 
Note: If you have this permission but you are not the user associated with the order (by email match), you have a restricted view of the order (pricing and sold to information is hidden).
Upgrade & Downgrade License Keys You can upgrade or downgrade any license and respond to any deactivation alert. You can upgrade or downgrade licenses in your folders and respond to the portion of a deactivation alert that impacts the licenses in your folders.
 

Permissions inheritance

If you have permissions to a folder, then you have the same set of permissions for licenses and support to a sub-folder. However, user assigned permissions to a sub-folder are restricted to that sub-folder. 

Requesting permissions

For information on requesting permissions, see Requesting permissions in My VMware (2016605).

Additional Information

For related information, see:

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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