A product version upgrade is applicable when a new version of the same product is available. To upgrade a product to the most current version, your Support and Subscription contract must be current and active. While under contract, there is no cost associated with a version upgrade.
On the date a new version of a product becomes available, you will receive an alert that you are entitled to the new version of your current product. If you do not receive an alert, your Support and Subscription contract may have expired or you may not have the permissions to upgrade that license key. If your contract has expired, you can request a support contract renewal quote. For more information, see Requesting a support contract renewal quote in My VMware (2006982).
Alternatively, when you receive an alert for subscription upgrade, click Upgrade Licenses in the alert. This takes you to the License Keys page.
Select Upgrade License Keys from the I want to dropdown. Note: If no folders or products appear, you may not have permissions to upgrade license keys on any of the folders or there may not be any license keys available for upgrade.
Select a license key folder. All products that are eligible for upgrade display.
Select a product, then select the license key.
To filter the data, click Filter, filter by product name, license key, order date, order number, contract number, or contract end date, then click Apply Filter.
Note: To remove the filter, click Reset.
Click Continue.
Select the quantity of licenses you want to upgrade.
Note: The quantity you are upgrading must be equal to or less than the available quantity.
Indicate that you have read and understand the warning, then click Confirm.
The upgraded license key displays under View New License Keys. If any quantities of the current key remain unupgraded, new licenses keys are generated for the remaining portion of the current product and are displayed in the confirmation process.
Note: The old license key no longer displays in My VMware.
