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IPK Workflow rules, message temp CLOSE_OFFICER$AR_PERSON.DISPLAY late field [] does not display Officer data in VMware Service Manager 9.x (2006051)

Symptoms

  • IPK Workflow rules, message temp CLOSE_OFFICER$AR_PERSON.DISPLAY late field [] does not display Officer data.
  • Subsequent messages on the relevant case include the Close Officer's name, as expected.


Cause

The CLOSE_OFFICER$AR_PERSON.DISPLAY late field is not updated until after the close tasks complete (the first message goes out before this).

Resolution

This issue is resolved in VMware Service Manager 9.1.1 (RP01). You can download the latest update from the VMware Download Center.
 
To work around this issue, use CURRENT_REF$AR_PERSON.DISPLAY to display the name of the Officer who has the case action during close. 

Update History

07/09/2013 - Added link to VMware Download Center

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