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IPK Workflow rules, message temp CLOSE_OFFICER$AR_PERSON.DISPLAY late, field [] does not display Officer Data in VMware Service Manager 9.x (2006051)
Symptoms
- IPK Workflow rules, message temp CLOSE_OFFICER$AR_PERSON.DISPLAY late field [] does not display Officer Data.
- Subsequent messages on the relevant case include the Close Officer's name, as expected.
Cause
Resolution
This issue is resolved in VMware Service Manager 9.1.1 (RP01).
To workaround this issue, use CURRENT_REF$AR_PERSON.DISPLAY to display the name of the officer who has the case action during close.
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