Knowledge Base

The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides

Search the VMware Knowledge Base (KB)

View by Article ID

QD dropdowns in VSM display "Attribute 1" instead of the new name assigned in Admin System Titles (2005340)

Symptoms

When using VMware Service Manager (VSM) 9.0, you see Attribute 1 in QD dropdowns instead of the new name assigned in the Admin System Titles administration screens.

Resolution

In VMware Service Manager (VSM) 9.0, Attribute fields can be renamed through the System Titles administration screens, and then be added to screens.

For example, the Attribute1 field can be added to the Call Details screen and renamed to Employee ID. However, when the QD button for the Attribute field on the Call Logging screen is pressed, Attribute 1 is displayed rather than Employee ID. The correct name of the field (in this example, Employee ID) displays correctly elsewhere in the application.

This behavior is by design. QDs are not designed to respect System Title configurations, so system titles will not be reflected in all areas of the application.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

Feedback

1 2 3 4 5
1 Ratings

1 2 3 4 5
1 Ratings

Actions

Bookmark Document

KB:

Did this article help you?
This article resolved my issue. This article did not resolve my issue. This article helped but additional information was required to resolve my issue.
What can we do to improve this information? (4000 or fewer characters)