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Unable to configure Array Managers that show Failed to authenticate with the array management system while executing command: discoverArrays (2005294)

Resolution

This issue can occur if the password contains special characters for the login that is used for the Array Management.

Change your password to and remove special characters.

Note: Xiotech array SRA Logs requires BOTH the username and password in pairs.

When this message is displayed for a Xiotech array SRA, enter the username and password in this manner:

username;username
password;password

If this does not resolve the issue, collect the SRA and SRM logs and file a Support Request with VMware support. It may be necessary to engage the array vendor.

Update History

07/18/2012 - Additions made to symptoms and resolution.

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