Knowledge Base

The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
Search the VMware Knowledge Base (KB)   View by Article ID

ESX/ESXi 4.1 and 5.0 host fails with a purple diagnostic screen: #PF Exception 14 in a helper world mentioning timerq_RB_REMOVE_COLOR (2004337)


While using ESX/ESXi 4.1 or 5.0 host, with Trend Micro Deep Security installed, your host fails with a purple diagnostic screen displaying this message:

VMware ESX 4.1.0 [Releasebuild-XXXXXX X86_64]
#PF Exception 14 in World wwww: helperNN-N IP 0xNNNNNNNNN addr 0x30


This article describes a specific issue. If you experience the above symptom, consult the sections below. If you are not experiencing this exact symptom, your issue is not related to this article. Search the KB for your symptoms, review the related articles Interpreting an ESX host purple diagnostic screen (1004250) and Purple diagnostic screen with vShield or third-party vSphere integrated firewall products (2004893) for similar issues, or Open a Support Request.


This host outage is caused by the Trend Micro Deep Security dvfilter module installed on the ESX/ESXi host: cross_dvfilter-dsa_410.7.5.0-5435.


This issue has been resolved by Trend Micro Deep Security Virtual Appliance 7.5 SP3 Patch 1. For more information about downloading and installing the patch, see

Note: The preceding link was correct as of November 03, 2011. If you find the link is broken, provide feedback and a VMware employee will update the link.

If the issue persists, contact Trend Micro support.

See Also

Update History

2012/03/08 - Added ESXi 5.0 to Products.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


  • 18 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.
What can we do to improve this information? (4000 or fewer characters)
  • 18 Ratings