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Poor mouse performance on Windows 2008 R2 virtual machine or a Windows 7 virtual machine (2004145)

Cause

The virtual machine is using the SVGA video driver supplied by VMware Tools. However, it is not the WDDM video driver.

Resolution

Update the driver for the video card to use the WDDM driver that is available when VMware Tools is installed. The virtual machine must be at hardware version 7 or 8 to use the WDDM driver. For additional information, see WDDM and XPDM graphics driver support with ESX 4.x,  ESXi 5.x , Workstation 7 and 8, and Fusion 3 and 4 (1016770).

To update the driver for the video card to use the WDDM driver:
  1. Right-click the desktop and click Screen resolution.
  2. Click Advanced Settings.
  3. Click Properties.
  4. Click the Driver tab.
  5. Click Update Driver.
  6. Click Browse my computer for driver software.
  7. Enter this location or click Browse and navigate to it:

    C:\Program Files\Common Files\VMware\Drivers\wddm_video

  8. Click Next. The driver is installed and you see a screen confirming that Windows has finished installing the driver for VMware SVGA 3D.
  9. When prompted, reboot the virtual machine to enable the new video driver.

Additional Information

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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