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ESXi host experiences the purple diagnostic screen error: netxen_nic_detach_all_ports (2000227)

Symptoms

  • ESXi host experiences a purple diagnostic screen
  • The purple diagnostic screen appears similar to:
cpu8:8928)ESC[45mESC[33;1mVMware ESXi 5.0.0 [Releasebuild-474610 x86_64]ESC[0m
#GP Exception 13 in world 8928:helper31-26 @ 0x41800ac28ec4
cpu8:8928)cr0=0x80010039 cr2=0x0 cr3=0xbf428000 cr4=0x216c
cpu8:8928)frame=0x41220b807c88 ip=0x41800ac28ec4 err=0 rflags=0x10083
cpu8:8928)rax=0x410011000e90 rbx=0x5030 rcx=0x410011021f70
cpu8:8928)rdx=0x410011021f98 rbp=0x41220b807d50 rsi=0x410011017ff0
cpu8:8928)rdi=0x410011000c40 r8=0x410011017fd0 r9=0x410011000c30
cpu8:8928)r10=0x41001101d000 r11=0x410011017fd0 r12=0x1120001fb00f2020
cpu8:8928)r13=0x200 r14=0x410011000000 r15=0x1
cpu8:8928)0x41220b807d50:[0x41800ac28ec4]DLM_free@vmkernel#nover+0x16b stack: 0x110ce0a0, 0x410011054bb8, 0x0
cpu8:8928)0x41220b807d90:[0x41800ac3b2bd]Heap_Free@vmkernel#nover+0x164 stack: 0x410011054b60, 0x4100102005a0
cpu8:8928)0x41220b807dc0:[0x41800b238647]nx_nic_free_hw_rx_resources@com.netxen.nx_nic#9.2.0.0+0x5a stack: 0x
cpu8:8928)0x41220b807df0:[0x41800b23a4d4]unm_nic_free_ring_context@com.netxen.nx_nic#9.2.0.0+0x14f stack: 0x4
cpu8:8928)0x41220b807e30:[0x41800b23a800]unm_nic_detach@com.netxen.nx_nic#9.2.0.0+0x24b stack: 0xb807e70, 0x0
cpu8:8928)0x41220b807e70:[0x41800b23bfd2]netxen_nic_detach_all_ports@com.netxen.nx_nic#9.2.0.0+0x151 stack: 0
cpu8:8928)0x41220b807eb0:[0x41800b242b0d]unm_watchdog_task_fw_reset@com.netxen.nx_nic#9.2.0.0+0x570 stack: 0x
cpu8:8928)0x41220b807f60:[0x41800b0e85a7]vmklnx_workqueue_callout@com.vmware.driverAPI#9.2+0x11a stack: 0x0,
cpu8:8928)0x41220b807ff0:[0x41800ac3dfd9]helpFunc@vmkernel#nover+0x568 stack: 0x0, 0x0, 0x0, 0x0, 0x0
cpu8:8928)0x41220b807ff8:[0x0]<unknown> stack: 0x0, 0x0, 0x0, 0x0, 0x0

Cause

This issue is caused by frequent IRQ allocations by the QLogic card  nx_nic driver.

Resolution

To resolve this issue:
  • In ESXi 5.x, upgrade the QLogic network card driver to version 5.0.601 and later version
  • In ESX/ESXi 4.1, upgrade driver version to 4.0.618 or later version
You can download the driver from the VMware Downloads.

For more information on installing async drivers, see  Installing async drivers on ESXi 5.0, 5.1, and 5.5 (2005205) or Installing async drivers on ESXi 4.x and ESX 4.x (1032936)
 
Note: After upgrading the driver, you must reboot the ESXi host.

See Also

Request a Product Feature

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