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LDAP integration test finds no users in Socialcast On Premise (2000164)
Symptoms
When you test the connection after performing the LDAP configuration in the Socialcast Cluster Management Console (SCMC), you see:
The connection and searching appears to be successful (Authenticate - OK).
No users are found.
No visible error message is displayed.
Resolution
Verify the searcher username
The most common cause of no results is incorrect bind credentials for your directory. This is required in versions prior to 2-66-x because no errors are displayed for a failed bind attempt.
Active Directory
If the directory being queried is an Active Directory system, ensure the username entered is any one of the CN, the DN, or the userPrincipalName of the user.
For example, using this sample user:
CN=Socialcast User,OU=Users,DC=domain,DC=com
Possible user entries:
Socialcast User
CN=Socialcast User,OU=Users,DC=domain,DC=com
sAMAccountName@domain.com
Note: Do not use any escape characters in the username. These are are often included in the output from tools such as ldp.
OpenLDAP
For OpenLDAP and similar directory services, the username to use is generally the full distinguished name (DN).
Verify the base DN
This DN should resolve to a Domain or OU that is searched for users contained below it. Ensure that the DN syntax is correct by confirming with your directory administrator.
For example, a common DN for the company.com domain is:
OU=Users,DC=company,DC=com
Verify the search filter
As a starting point, use a default filter of (mail=*). This enforces the simple requirement of all user objects having an email address, which is a prerequisite for all Socialcast accounts. Change mail to the corresponding LDAP field name being used for e-mail addresses.
Once users are found using this filter, modify it to include additional restrictions.
Once verified and saved, test the connection again to verify that a set of users is returned. After verification, deploy the configuration to activate these settings for the LDAP Provisioning and Authentication features.
Update History
10/12/2012 - Updated error conditions for latest appliance release.
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