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Host Hangs or Freezes When Virtual Machine Powers On

Details

  • The host machine hangs or freezes while powering on the virtual machine.
  • While powering on a virtual machine, you see the error:

    VMware Workstation unrecoverable error: (mks)
    A serious error has occurred inside the computer's OpenGL graphics drivers.

Solution

VMware has observed multiple problems on hosts with legacy video drivers installed. You should keep your host updated with the latest video drivers available for your video card.

This issue is not limited by host operating system, video card manufacturer or specific driver version. Problems have been noted with older drivers from all manufacturers on both Windows and Linux hosts.

Use the following links to download drivers from the major vendors.

 
Note: The preceding links were correct as of April 16, 2012. If you find a link is broken, provide feedback and a VMware employee will update the link.

Keywords

1554; urlz; BSOD

Update History

04/13/2012 - Added error message to Symptoms and Workstation 7.x and 8.x to Products.

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