Knowledge Base

If you use Terminal Services (TS) to connect to a virtual machine running a terminal server, and you have the roaming profiles feature enabled, TS caches your profile in the virtual machine for the duration of your TS session. When you log off at the end of the session, TS tries to rewrite your profile to the roaming profile server.

If you also have the VMware shared folders feature enabled in the virtual machine, TS tries to copy the file hgfs.dat back to the roaming profile server. This operation fails because VMware Tools keeps the file open with exclusive access; the file cannot be accessed by the Windows guest. This results in the error.

These messages are seen only by the first user to log on through TS; subsequent logons do not cause the user profiles to be cached, because the shared folders feature was not designed for concurrent session access.

You can safely ignore the failure to copy the roaming profile, but you may lose changes to your shared folder mappings that were made in the current session.

The shared folders feature is not supported by ESX Server or GSX Server, but is enabled when you install VMware Tools with the Complete option. The feature is not enabled when you install VMware Tools with the Typical option under these products.

You can work around the problem by changing a value in this registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\NetworkProvider\Order\

The workaround disables the VMware shared folders feature in the virtual machine. Since the feature is not supported by ESX Server or GSX Server, disabling it is not a problem. However, if you migrate the virtual machine to Workstation, you will not have access to VMware shared folders unless you re-enable the feature.

Caution: This procedure involves modifying the registry. Incorrect changes to the registry can leave your system unstable or unable to run. Always back up the registry before editing it and exercise caution in making changes to the registry. VMware takes no responsibility for problems that may arise.

1. Access the Windows Registry. Choose Start > Run, then type regedit. The Registry Editor window opens.
2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\NetworkProvider\Order\.
3. Right-click ProviderOrder and choose Modify. In the Edit String Value dialog box, edit the value data string and remove the word hgfs.
   • For example, if the value data string contains LanmanWorkstation,hgfs then change it to LanmanWorkstation.
   • If the value data string contains only hgfs, then erase it and leave the value data string empty.
4. Click OK.
5. Close the registry editor. Choose File > Exit.
6. Reboot the virtual machine.