Knowledge Base

The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
 
Search the VMware Knowledge Base (KB)   View by Article ID
 

VMware VirtualCenter Management Webservices fails to start (1038714)

Symptoms

You experience these symptoms in vCenter Server 4.1:
  • Cannot start the VMware VirtualCenter Management Webservices service
  • The VMware VirtualCenter Management Webservices service starts initially, but fails subsequently 
  • In the vim-tomcat-shared.log file, you see entries similar to:

    [2011-03-29 09:47:46,953 Thread-1 ERROR com.vmware.vim.xhive.InstanceImpl] Xhive internal server not started: Bootstrap file C:\Program Files\VMware\Infrastructure\tomcat/lib/xhiveConfig/data/xhiveDatabase.bootstrap not found or not valid.
    [2011-03-29 09:47:46,957 Thread-1 ERROR com.vmware.vim.xhive.XhiveLifecycleListener] Unable to start xhive:
    com.vmware.vim.xhive.exception.BootstrapException
            at com.vmware.vim.xhive.InstanceImpl.<init>(InstanceImpl.java:124)
            at com.vmware.vim.xhive.InstanceFactory.getXhiveInstance(InstanceFactory.java:25)
            at com.vmware.vim.xhive.InstanceSingleton.initInstance(InstanceSingleton.java:43)
            at com.vmware.vim.xhive.XhiveLifecycleListener.lifecycleEvent(XhiveLifecycleListener.java:44)
            at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:119)
            at org.apache.catalina.core.StandardServer.start(StandardServer.java:703)
            at org.apache.catalina.startup.Catalina.start(Catalina.java:583)
            at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
            at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
            at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
            at java.lang.reflect.Method.invoke(Method.java:597)
            at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:288)
            at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:413)

Resolution

This issue occurs if VMware Server is installed on the same machine as vCenter Server. The Webservices process of VMware Server conflicts with the VMware VirtualCenter Management Webservices service.
 
To resolve this issue, stop the VMware Server Webservice.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

Feedback

  • 0 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.
What can we do to improve this information? (4000 or fewer characters)
  • 0 Ratings
Actions
KB: